Supervisor, Patient Access - Sylvester Comprehensive Cancer Center - Miami, FL
(2024-11)
- Supervise daily Patient Access operations in a high-volume healthcare environment
- Lead, coach, and motivate staff to meet productivity, quality, and customer service KPIs
- Monitor team performance and generate reports using EPIC EMR
- Identify training needs and provide ongoing coaching and performance feedback
- Resolve escalated patient, staff, and workflow issues while ensuring compliance
- Promote a positive team culture through communication, recognition, and engagement
Patient Access Specialist - Sylvester Comprehensive Cancer Center - Miami, FL
(2023-02 - 2024-11)
- Served as subject matter expert for complex registrations and escalations
- Assisted with onboarding and training of new Patient Access staff
- Ensured accuracy of insurance verification, authorizations, and documentation
- Collaborated with leadership to improve workflows and front-end processes
- Maintained strict compliance with HIPAA and organizational policies
Patient Access Representative II - Sylvester Comprehensive Cancer Center - Miami, FL
(2022-03 - 2023-02)
- Performed advanced patient registration and insurance verification
- Resolved complex patient access and billing-related issues
- Maintained high accuracy, productivity, and quality standards
Patient Access Representative I - Sylvester Comprehensive Cancer Center - Miami, FL
(2021-09 - 2022-03)
- Registered and scheduled patients while collecting accurate demographic data
- Verified insurance eligibility and obtained required documentation
- Delivered compassionate, patient-focused customer service
- Supported revenue cycle efficiency through accurate front-end processes
Cargo Agent - Tri-Star Cargo Handling - Miami, FL
(2018-01 - 2020-08)
- Inspected, counted, and verified cargo against shipping documentation
- Prepared air waybills, manifests, and import/export documentation
- Coordinated safe loading and unloading of freight
- Maintained accurate shipping and inventory records
- Traced lost shipments and resolved discrepancies
- Assisted customers with freight orders, pickups, and deliveries
Assistant Manager - Dollar General - Miami, FL
(2017-01 - 2018-01)
Promoted to Assistant Manager based on strong performance and leadership
- Supervised daily store operations, employee performance, and customer service
- Trained, coached, and evaluated staff to improve productivity and service quality
- Managed inventory, audits, and ensured compliance with company policies
- Analyzed sales data, expenses, and customer trends
- Handled opening and closing procedures, cash handling, and bank deposits
- Resolved customer complaints professionally and effectively
Key Holder - Dollar General - Miami, FL
(2017 - 2017)
Promoted from Cashier within three months
- Opened and closed the store while maintaining cash control procedures
- Supported management with daily operations and staff supervision
- Ensured store organization, safety, and customer satisfaction
Cashier - Dollar General - Miami, FL
(2016-02 - 2017)
- Delivered consistent, high-quality customer service
- Processed transactions accurately and efficiently
- Maintained clean and organized checkout and sales areas
Sales Associate - Papa John's - Miami, FL
(2015-01 - 2016-01)
- Delivered high-quality customer service in a fast-paced environment
- Managed multiple tasks while maintaining service standards
- Adapted to changing priorities and resolved customer concerns
