Customer Service at its best.
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A Licensed and Certified Hospitality/Tourism professional with over 20 years experience in Public Relations, Marketing, Retail/Sales, and Executive Administration. As a professional, I work confidently and independently without being absent in participation or aloof. Taking the initiative when solving problems without needing frequent direction or micromanagement which I consider a strength.
Personal development and self-accountability help me to identify thoughtful approaches in customer service that exceed the expectations of those that I serve and interact with.
Luxury Concierge / Customer Service/Account Management Contractor - Michael Beale Staffing / Classics Concierge (Sub Contract) / DC Water - Washington, DC
(2024-04)
Currently operating as a Customer Service/Account Management contractor for DC Water where tasks consist of data entry, distribution of Federal delinquent notices within the District. Assigned to condo and federal property management systems; Tasks consist of conflict resolution regarding tenants, package auditing, handling all resident and tenants request and inquiries, front desk clerical duties (answering the incoming calls, sign-in protocol for all guests, etc), professional work ethic, and problem solving, and ensuring property safety for all residents, on-site staff, and incoming guests.
Overnight Concierge - Compass Concierge - Chevy Chase, MD
(2020-07 - 2021-04)
Nightly surveillance of the entire property (consisting of 16 checkpoints), mail and package auditing, contractor scheduling, time management, resourcefulness, emotional intelligence, critical thinking, the ability to discern non-verbal cues, cleanliness and organization were key tasks in this position.
Domesticated Hospitality & Fine Dining - Gravy Work, LLC - Various Locations
(2023-11 - 2026)
Servicing Various Locations Such as Wolf Trap Summer 'Rockin' on the Lawn' Event, Hotel Hamilton (Rosaria Restaurant), and Marriott of Crystal City.
Concessions and Cocktail Server - UFC Freedom Fighter 250 at The White House
(2026-06 - 2026-06)
Concessions and Cocktail Server - Trump National Golf Club
(2026-05 - 2026-05)
Concessions and Cocktail Server - Smoothie King of Ballston Commons Mall
(2009-09)
Laundry Services - SudShare Professional Laundry Services
(2020-05)
Washing, folding, and dry cleaning of laundry for various customers
Food Runner, Server, Table Busser, Dishwasher, Barback - Nickells & Scheffler
(2008-03)
Private Event Hostess - Gravy Work, LLC / Private Events
Crowd Control + Directional Support - The Temple of Praise Employment Fair
(2013-04 - 2013-04)
Crowd Control + Directional Support - Navy Yard Ballpark
(2024-06 - 2024-06)
Office Manager - City Renovation & Remodeling, LLC - Brookland-CUA, Washington, DC
(2004-05 - 2006-10)
Overseeing the daily operations of the office and its departments, maintain an organized and efficient filing system (as well as training and introduction to Quickbooks and File Maker Pro), delivering mail, answering calls, summarizing timesheets, stocking office supplies, updating client invoices, collecting expense data, working with subcontractors to ensure paperwork and documents are in order (including contracts and insurance certificates), preparing applications for subsidies, timely follow up and communication with lead contractor and site supervisors (memorandum correspondence included), land surveillance of contracted real estate properties, and advertising promotional deals online and through email threads.
Associates of Diplomacy - Hospitality and Tourism - Career Technical Institute (2023-09 - 2024-05)
Diploma - Crossland Senior High School (1999-09 - 2003-05)
