[Title Needed] at Dept. of Veterans (2022-05 – Present)
- Performing HIPAA data regulations audit
- Ensured compliance with regulations for addressing the timeliness and quality of care for veterans in need of medical care concerns
- Engaged with risk management function to suggest changes to policy that would improve patient outcomes and improve compliance activities
- Engaged with and interviewed patients to assess their care was being administered in a timely manner
- Conducted assessments on the accuracy of patient billing and currently supporting methods to improve billing processes
Loan Servicer at Quicken Cash (2021-03 – 2021-06)
- Ensured compliance of lending operations with regulatory requirements and policies
- Monitored credit worthiness of borrowers and preformed risk management analysis for each borrower
- Performed risk management analysis for the lending portfolio as a whole
- Collaborated with Risk & Compliance to review and develop current risk management processes and procedures
- Implemented credit risk policy changes
- Provided due diligence analysis for new lending opportunities
- Provided support to audits of lending and credit risk management practices
Delivery Logistics Analyst at Rapid Logistics (2020-08 – 2021-03)
- Performed audit of warehouse procedures using data from multiple sources; RFID tagging & tracking
- Conducted process efficiency and cost reduction analyses which resulted in an annual cost reduction of 6.2%
- Reconciled customer claims with orders and warehouse shipping data to provide insight into inventory shrink, deter fraud promote operational excellence
- Organize data from each tot with its region
Customer Service Representative at Norm Reeves (2020-04 – 2020-08)
- Scheduled service appointments
- Advised customers relating to different car services offered at the dealership
Case Manager at The JLF Firm (2020-01 – 2020-03)
- Performed records and information procedure audits periodically
- Performed filing compliance activities; ensured briefs and filings complied with all required documentation and procedures
- Ensured records retention complied with regulations and legal requirements of the state of California
- Interviewed clients to assess their needs and clarify their understanding of legal processes and proceedings
- Ensured documentation was recorded
- Met with clients to sign documents relate to DMV, Insurance, and other legal documents
- Presented case updates to clients with clear explanations on the results of their proceedings
Customer Service at TTEC (2019-08 – 2019-11)
- Answered inbound calls for Bank of America customers
- Assisted customers with banking experience
Courtesy Clerk at Stater Bros (2017-10 – 2018-12)
- Help customers search for products in the store
Small Claims Clerk at City Loan (2016-12 – 2017-08)
- Focused carefully on skip trace client's information via Experian and prepared summaries on Individual files
- Prepared files for each courthouse in its own county
