Yasir Ebrahim

With 5 years of experience and a Diploma in Modern Human Resource Management, I have built a strong foundation in sales operations, business administration, customer engagement, and operational coordination. Throughout my career, I have supported business growth by managing client relationships, streamlining administrative processes, coordinating operational activities, and maintaining accurate reporting systems. My ability to adapt across diverse environments has enabled me to contribute effectively to sales performance, customer satisfaction, and overall business efficiency.

Detail-oriented and customer-focused Sales Administrator with experience in customer service, sales support, and administrative coordination. Skilled in managing customer enquiries, maintaining accurate records, processing orders, following up on quotations, and building strong client relationships. Strong organizational and communication skills with the ability to manage multiple priorities in a fast-paced environment.

Proficient in Microsoft Office and quick to learn new CRM and business systems. Graduated top of my class in Project Management certification, demonstrating a strong commitment to excellence and continuous learning. I bring a practical and results-focused approach to every opportunity, combining strong organisational ability with a commitment to delivering high standards of service and operational excellence.

Experience in recruitment coordination, customer support, supplier engagement, and business administration has strengthened my ability to manage competing priorities while maintaining attention to detail. I take pride in building positive professional relationships, improving processes, and contributing to outcomes that support long-term business success.

Sales Manager at Stellar Peak Entertainment (2025-01 – Present)

• Coordinate daily sales activities and support the efficient operation of the sales function across multiple customer engagement channels
• Manage and track sales pipelines, ensuring leads progress effectively through each stage of the sales process
• Develop and implement targeted sales approaches, promotional offers, and engagement strategies to improve conversion outcomes
• Build and maintain strong customer relationships through consistent follow-ups and personalised communication
• Monitor subscriber engagement and identify opportunities to increase retention, sales performance, and customer satisfaction
• Analyse unsuccessful sales interactions and implement corrective actions to improve future conversion rates
• Maintain accurate CRM records, sales tracking systems, and customer data to support operational effectiveness
• Prepare performance reports and business insights for executive leadership to support strategic decision-making
• Ensure all client information, sales activities, and operational records remain accurate and up to date

Customer Service Specialist and Operations Coordinator at 4Wayz Express (2025-01 – 2025-12)

• Coordinated end-to-end recruitment activities, including candidate screening, onboarding, and documentation management
• Supported the onboarding process by ensuring all compliance requirements, employment records, and operational documentation were accurately completed
• Maintained effective communication with drivers and stakeholders, providing timely support and resolving operational queries
• Monitored workforce documentation and compliance requirements to support operational continuity and minimise administrative delays
• Assisted with the coordination of daily operational activities, ensuring efficient allocation of resources and workforce readiness
• Delivered responsive customer service to drivers and clients, contributing to positive working relationships and service standards
• Maintained accurate records and administrative systems to support reporting, compliance, and operational efficiency

Lead Sales Manager and Operations Coordinator at Independent Sales Operations (2023-02 – Present)

• Managed sales pipelines from lead generation through to customer engagement, ensuring consistent follow-up and conversion opportunities
• Developed and implemented sales messaging strategies tailored to target audiences, improving customer engagement and response rates
• Coordinated daily sales and operational activities to maintain workflow efficiency and support business objectives
• Monitored sales performance and pipeline activity, providing regular reporting and insights to support decision-making
• Built and maintained strong client relationships through proactive communication and responsive service delivery
• Maintained accurate sales records, customer information, and operational data across tracking and reporting systems
• Identified process improvement opportunities and implemented structured approaches to enhance operational effectiveness
• Supported business growth by strengthening sales processes, customer engagement strategies, and reporting practices

Customer Service and Supplier Sourcing at Self-Employed (2024-02 – 2024-12)

• Conducted market research to identify product opportunities, customer demand, and emerging industry trends
• Developed product concepts and evaluated commercial viability based on market requirements and business objectives
• Researched, sourced, and engaged with local and international suppliers to secure competitive pricing and quality products
• Negotiated supplier terms, pricing structures, and delivery requirements to support cost-effective procurement
• Coordinated product sourcing activities, ensuring alignment between supplier capabilities and customer expectations
• Maintained supplier relationships and monitored product quality, pricing, and delivery performance

Senior Administrator and Customer Service Specialist at Tourist Retail (2021-03 – 2025-01)

• Managed daily administrative operations, ensuring accurate record keeping and efficient processing of business documentation
• Maintained CRM systems and customer databases, ensuring data accuracy and supporting effective client relationship management
• Provided customer service support by addressing enquiries, resolving issues, and delivering a positive customer experience
• Processed financial and administrative documentation, supporting accurate reporting and operational compliance
• Coordinated communication between customers, suppliers, and internal stakeholders to ensure smooth business operations
• Prepared reports, tracked operational data, and maintained administrative records to support business decision-making
• Assisted with process improvements that enhanced administrative efficiency and strengthened operational controls
• Developed and implemented sales messaging strategies tailored to target audiences, improving customer engagement and response rates
• Coordinated daily sales and operational activities to maintain workflow efficiency and support business objectives
• Monitored sales performance and pipeline activity, providing regular reporting and insights to support decision-making
• Built and maintained strong client relationships through proactive communication and responsive service delivery
• Maintained accurate sales records, customer information, and operational data across tracking and reporting systems
• Identified process improvement opportunities and implemented structured approaches to enhance operational effectiveness
• Supported business growth by strengthening sales processes, customer engagement strategies, and reporting practices
• Supported day-to-day business functions through effective organisation, prioritisation, and attention to detail

Service Administrator and Customer Service Specialist at Johnson Controls (2018-02 – 2021-02)

• Coordinated service schedules and technician assignments to ensure timely completion of maintenance and service requests
• Managed customer accounts and service-related documentation, maintaining accuracy across administrative systems
• Processed invoices, purchase orders, and service records in accordance with company procedures and client requirements
• Liaised with customers, technicians, and internal departments to facilitate effective communication and service delivery
• Monitored service activities and tracked outstanding tasks to support operational efficiency and customer satisfaction
• Maintained accurate records, reports, and documentation to support compliance and business reporting requirements
• Resolved administrative and customer service queries in a professional and timely manner
• Supported the smooth execution of daily service operations through effective coordination and administrative support

Teacher/Tutor Service Administrator and Customer Support at A Grade Academy and SAF Online School (2020-01 – 2021-01)

• Delivered online academic support to students across various subjects, adapting teaching methods to individual learning needs
• Prepared lesson materials and learning activities that supported student engagement and academic development
• Monitored student progress and provided constructive feedback to encourage continuous improvement
• Maintained regular communication with students and parents regarding academic performance and learning objectives
• Managed virtual classroom activities, ensuring a structured and productive learning environment
• Demonstrated strong communication, organisation, and time management skills while supporting multiple students

Diploma in Modern Human Resource Management – Alison (2026)

Diploma in Business Administration – Alison (2025)

Introduction to Office and Administrative Management – Alison (2025)

Project Management Qualification/NQF Level 4 – Services SETA (2022)

Grade 12/National Senior Certificate – Orient Islamic School (2021)