Yasmeen Mitchell

Professional, detail-oriented administrative and customer service professional with 8+ years of experience supporting front desk operations, office administration, scheduling, sales, customer relations, and recordkeeping. Skilled at managing multiple priorities while delivering exceptional service in fast-paced environments. Known for professionalism, strong communication, organization, and reliability.

Front Desk Sales & Administrative Associate at StretchLab (2026-06 – Present)

• Manage front desk operations, scheduling, multi-line phones, email correspondence, and client records.
• Support membership sales by educating prospective members, following up on leads, and building strong client relationships.
• Process payments, maintain confidential information, and coordinate daily studio operations.
• Deliver exceptional customer service while ensuring an organized and welcoming environment.

Licensed Massage Therapist at BWS Massage Concierge (2024-02 – Present)

• Provide therapeutic massage services while maintaining accurate client records and appointment schedules.
• Deliver professional customer service and ensure compliance with privacy and documentation standards.

Key Holder / Front Desk Associate at Spavia Day Spa (2024-03 – 2024-07)

• Managed guest check-in, appointment scheduling, high-volume phones, and front desk operations.
• Maintained customer records and supported daily administrative functions.

Residential Aide at AIDS Resource Foundation for Children (2022-11 – 2024-03)

• Maintained confidential records, prepared reports, coordinated appointments, and supported daily operations.

Administrative Assistant at WashingtonBayGroup1 LLC (2017-06 – 2022-10)

• Managed QuickBooks, scheduling, billing support, tenant communications, recordkeeping, and office administration.
• Coordinated correspondence with vendors, inspectors, and tenants while maintaining organized business records.

Massage Therapy Program – American Institute

Business Administration & Creative Writing Coursework – Bloomfield College