Line Cook/Prep Cook - District fish and pasta - Kansas City, MO
(2024-09)
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
- Collaborated with the kitchen team to plan daily specials and seasonal menu changes
- Maintained a clean and organized work station, following sanitation guidelines at all times
- Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
- Adhered to portion control guidelines while plating dishes for consistent portion sizes
- Followed all food safety regulations including temperature monitoring and labeling of prepared foods
- Communicated effectively with servers regarding special requests or modifications from customers
- Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
- Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers
Sub-Contractor - Instawork - Kansas City, MO
(2022-11)
As a seasoned subcontractor with over 7 years of experience in customer service and the warehouse environment, I specialize in a variety of jobs including warehouse operations, mailing and shipping, prep cooking, line cooking, dishwashing, and general labor. My commitment to professionalism and attention to detail ensures that every project I undertake meets the highest standards. Whether you need support in a bustling kitchen, efficient mailing services, or reliable warehouse staff, I am equipped to handle your needs promptly and effectively.
For inquiries or to discuss potential collaborations, please feel free to reach out at [phone number] or visit my website at [company information].
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress
Material Handler - Comprehensive Logistics - Kansas City, MO
(2026-01 - 2026-04)
- Receiving and Inspecting Materials: Tasked with managing the receipt of incoming shipments, verifying that deliveries align accurately with purchase orders, and conducting thorough inspections of materials for any damage or discrepancies.
- Inventory Management: Responsible for maintaining precise inventory records through diligent tracking of materials and supplies, performing regular stock counts, and updating inventory management systems to accurately reflect current stock levels.
- Material Storage and Organization: Ensure an organized and systematic approach to storing materials in designated areas within the warehouse, facilitating easy access while adhering to safety regulations.
- Order Fulfillment: Handle the picking and packing of materials for outgoing orders, confirming the correct selection of items and their appropriate packaging and labeling for shipment to customers or internal departments.
- Loading and Unloading: Proficiently operate forklifts, pallet jacks, and other material handling equipment to efficiently load and unload materials from trucks and containers, prioritizing safety during operations and minimizing the risk of damage.
Inventory Control Specialist - Central Solutions, Inc. - Kansas City, KS
(2023-10 - 2025-07)
- I take charge of organizing inventory and improving the efficiency of the selection and shipping process.
- I have ability to manage multiple projects at one time in an efficient and timely manner is important in this position.
- I have good written and verbal communication skills.
- I have good problem-solving skills to come up with ways to improve overall efficiency and overcome inventory problems.
Inventory Specialist/ Shift Leader - Walgreens - Kansas City, MO
(2021-05 - 2022-05)
As a Team Lead I Open, Close, Train, Handle Cash Transactions, Voids, Receiving check ins Inventory Control besides those tasks I also, am the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Team Leads are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays.
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Trained and supervised a team of XX cashiers to ensure efficient checkout processes and exceptional customer experiences
- Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
- Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
- Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
- Performed regular audits of cashier drawers to identify discrepancies or errors in cash transactions
- Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
- Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
- Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
- Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
Supervisor/Manager - Luftis Fried Fish - Kansas City, MO
(2019-01 - 2021-04)
As A Manager In A Restaurant, I open and close the store on daily, I also help with tasks such as Cooking, Prep Work, Cashiering, Cutting Fish
- Research new wholesale food suppliers and negotiate prices
- Calculate future needs in kitchenware and equipment and place orders, as needed
- Manage and store vendors' contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Process payroll for all restaurant staff
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
- Arrange for new employees' proper onboarding (scheduling trainings)
- Monitor compliance with safety and hygiene regulations
- Gather guests' feedback and recommend improvements to our menus
Cashier/Customer Service - Dunkin' Donuts-Blue Springs - MO
(2017-03 - 2018-06)
Provide customer service, take orders, make coffee, create drinks, clean lobby, restroom, dishes and provide great fast but accurate customer service
Customer Service Representative - Centrinex Call Center - Lenexa, KS
(2017-09 - 2018-03)
my job at Centrinex was provide excellent customer service to customers as well as input information into the system process orders, listen to customer complaints as well as search for orders place orders and review orders. I also processing loans, transfer collection calls interacting with customers over the phone.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
Packer and Shipper - Jc penny's-Lenexa - KS
(2016-10 - 2017-01)
I sort, pack and ship products to customers homes. After verifying the product is in good condition.
