Yelfril Martinez

Automotive professional with over eight years of dealership experience spanning automotive sales and customer delivery operations. Experienced guiding customers through the vehicle purchase process, reviewing and completing documentation, obtaining signatures, and explaining ownership and DMV paperwork. Fluent in both English and Spanish, allowing effective communication with English- and Spanish-speaking customers throughout the transaction process.

Seeking an opportunity to transition into a Finance & Insurance role while leveraging strong customer service, dealership knowledge, and attention to detail.

Customer Delivery Specialist - Capital Motor Cars

(2024-02)

• Deliver completed vehicle transactions directly to customers.
• Review purchase, registration, and DMV documentation with customers.
• Obtain required signatures and verify document accuracy.
• Explain ownership and registration paperwork clearly and professionally.
• Coordinate with dealership staff to ensure a smooth delivery experience.

Sales Consultant - Dover Chrysler Dodge Jeep Ram

(2021-01 - 2024-02)

• Assisted customers throughout the vehicle purchasing process from initial consultation through delivery.
• Built repeat and referral business through relationship-focused customer service.
• Averaged approximately 15–18 vehicle sales per month.
• Consistently ranked among the dealership's top-performing sales consultants.
• Collaborated with management and finance teams to facilitate successful transactions.

Sales Consultant - Trend Motors Volkswagen

(2019-02 - 2020-03)

• Assisted customers with vehicle selection and purchase decisions.
• Conducted product presentations and vehicle demonstrations.
• Built customer relationships through consultative selling and follow-up communication.
• Consistently ranked among top-performing sales consultants.

Sales Consultant - Dover Chrysler Dodge Jeep Ram

(2017-01 - 2019-02)

• Guided customers through the vehicle purchase process in a high-volume dealership environment.
• Developed strong customer service and communication skills.
• Contributed to dealership sales goals and customer satisfaction objectives.

High School Diploma