Customer care/medical healthcare administrator
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Compassionate and highly organized with experience in customer service, technical support, and medical office operations with proven ability to build rapport, resolve concerns efficiently, manage administrative responsibilities, and provide exceptional service while maintaining confidentiality and accuracy. Seeking a position with a dynamic organization.
Customer care/Chat, Task and Email Representative at Nordstrom/Nordstrom Rack (2025-02 – 2026-08)
Provides remote support to Nordstrom and Nordstrom Rack customers by assisting with order placement, order resolution, shipping inquiries, billing and credit issues, and technical support concerns.
Delivering exceptional customer service while upholding company standards, values, and policies. Communicate effectively with customers through chat and email to resolve concerns, enhance customer satisfaction, and ensure a positive customer experience. Advised customers on current styles and alterations information.
Claims representative at The State of Maryland Department of Labor (2024-05 – 2024-12)
Initiated unemployment claims for Maryland residents by following strict laws governing personal information as well as assisting with updates on claims, initiating wage lookups for individuals who may have reported wages in another state preventing them from receiving benefits. Assisted claimants with navigating the Maryland Department Of labor website to find information and answers to questions as well as sending claimants communications to respond to via email.
Customer service rep at Arise virtual solutions – Home Depot (2023-09 – 2024-03)
Assisted customers with orders, tracking and communicating with delivery couriers to ensure delivery of products ordered by customer. processed orders for customers. Provided credits and answered questions regarding orders and products and communicated with stores to assist with store orders.
Customer service rep at Arise virtual solutions (2022-06 – 2023-07)
Assisted customers with orders, tracking and communicating with delivery couriers to ensure delivery of product ordered by customer. processed orders for customers. Provided credits and answered questions regarding orders and products and communicated with stores to assist with store orders.
Customer service rep at Covid Clinic (2021-03 – 2021-12)
Assisted specific groups of callers with scheduling appointments for Covid testing. Emailed results and provided refunds. Reset passwords for web site and resolved website errors.
Tech Support Rep at C3 Communications (2020-02)
Took inbound calls assisting HR Block customers with troubleshooting errors with tax preparation software
Customer service rep/Chat support rep at SBTech (2019-07 – 2019-11)
Assisted customers with questions about website and sports markets. Aided customers via chat. Escalated website and account issues to the proper team within company. Troubleshooting issues with login and password resets.
Customer Service rep at AppleOne (Ricoh Solutions) (2020-09 – 2020-12)
Processed orders for customers calling to order printer equipment. Resolved shipment and order issues. Applied credits to accounts and accepted credit card payments for orders. Dispatched technicians to go out to service printers.
Technical support Representative at Eastridge workforce solutions (Knoah Solutions) (2019-01 – 2019-05)
Assisted customers with Troubleshooting and installing Nest smart home thermostat. Helped with operational questions and settings of thermostat. Replaced hardware when product was unable to be repaired over the phone. Transferred customers to other departments within company.
Followed up with potential home buyers on Zillow.com via text, email and phone. Located and connected buyer with local agents to set up showings and assist with purchasing properties
Customer service Representative at East ridge temp / Quest roadside assistance (2018-07 – 2018-11)
Assisted stranded motorist with locating roadside assistance providers as well as taking credit card payments for non-covered service, verified coverage for roadside assistance, located stranded Motorist by mapping location, Calculated cost of service for service providers to assist motorist, called nearest roadside service providers to stranded Motorist location to negotiate cost of service orders, Dispatched service providers to motorist location. Followed up with Motorist as well as service providers to ensure motorist has been assisted and service orders were completed within estimated time of arrival Followed up with motorist to inquire about customer experience.
Room Reservationist at Primm valley resorts (2017-08 – 2018-01)
Took inbound calls booked rooms for guest and assisted with check-ins, assisted guest with questions about all Primm Valley Properties, amenities and shows. Assisted Club card members with questions about card, verified club card points for members, took credit card payments over the phone for deposits.
Tech Support Rep at Asurion (2016-05 – 2017-06)
Assisted customers with resolving issues on mobile devices, I-PADS and tablets over the phone. Activated and suspended accounts per companies’ policies. Connected customers to proper departments for assistance. Addressed customers concerns and answered all questions about accounts and devices.
Tech Support Rep at Sykes Customer Service (2015-06 – 2016-03)
Provided individualized service support for customers acting as the direct point of contact. Ensured all customers are assisted properly, and all their questions and concerns are addressed while adhering to the company's policies. Troubleshoot PlayStation product issues and effectively communicate all information with customers.
Secretary at Christ Fellowship Baptist Church (2014-03 – 2014-11)
Repaired office equipment as needed and input weekly contributions into computer using assist computer program. Typed weekly bulletins using computer program, Microsoft Printshop, updated as necessary. Answered calls and transferred to various offices within church.
Filed and handled payroll issues, processed payroll for church employees, collecting and verifying timekeeping for church employees. Processed checks for pastor, employees and church’s needs. Booked trips for pastor as well as other officers of the church.
Handled planning and booking as well as finances for events and trips taken by the church. Kept track of churched finances and paid bills accordingly.
Customer Service Rep at Apac Customer Service (2012-08 – 2013-04)
Managed prescription plans for members of Medco Health. Answered questions about drug coverage, pricing and rules of the plan. Assisted customers with transferring prescriptions from local pharmacies over to mail order as well as filling prescriptions for members. Notifying members Doctor's office of prior authorizations or refills that are needed for patient. Transferring members to pharmacist to assist with questions. Referred elderly patients to local agencies to help with elderly care.
Prescription Benefit Specialist at Merck-Medco (Medco Health) (2008-11 – 2011-04)
Managed prescription plans for members of Medco Health. Answered questions about drug coverage, pricing and rules of the plan. Assisted customers with transferring prescriptions from local pharmacies over to mail order as well as filling prescriptions for members. Notifying members Doctor's office of prior authorizations or refills that are needed for patient. Transferring members to pharmacist to assist with questions. Referred elderly patients to local agencies to help with elderly care.
BS in Healthcare administration – University OF PHOeNIX (2026)
DIPLOMA in Medical OFFICE BILLING SPECIALIST – UltimatE Medical ACADEMY (2016)
