Hemodialysis Charge Nurse - Davita Dialysis - Woodbury, MN
(2023-07 - 2026-04)
- Answered phone calls in a polite, friendly, and professional manner to answer questions, address concerns, and provide education on medications, dietary restrictions, fluid management, and treatment-related side effects.
- Actively listened to patients, demonstrated empathy, and collaborated with interdisciplinary team members to resolve concerns and support individualized care plans.
- Provided emotional support and therapeutic interventions to dialysis clients, demonstrating diplomacy, tact, and professionalism in all interactions.
- Supervise and ensure all dialysis technicians follow infection control policy by keeping track of dialysis-related infection rates
- Maintained accurate patient records and updated account information while ensuring confidentiality and attention to detail.
- Worked effectively in a fast-paced environment, balancing multiple responsibilities while maintaining professionalism and a high level of service.
Registered Nurse, Ortho Surgery Unit - Region Hospital - Saint Paul, MN
(2022-03 - 2023-03)
- Provided direct patient care that include daily monitoring, recording, and evaluating of medical conditions
- Evaluated patients for risk of falling and initiate prevention protocols
- Admitted and evaluated new patients to create an individualized plan of care based on patient physical and psychological needs
- Worked with patient and family members to create a plan of care that is culturally and developmentally- appropriate
Lab Technician - Memorial Blood Centers - Saint Paul, MN
(2019-02 - 2020-03)
- Assessed each blood specimen condition, labeled, and routed blood samples into the right racks for different platforms testing
- Planned testing schedule and prioritized specimens that needed to be tested first based on organizations' requests
- Educated three new employees on how to read test results and to recognize errors in results
- Communicated and reported positive results to Research Center for further testing to ensure no false positives were sent to the blood banks
