Yesenia Morales

Motivated and responsible bilingual in Spanish customer service professional. Currently pursuing esthetician certification. Seeking a position to further help and provide the utmost care in customer service. Experienced in managing customer care services, answering phones, scheduling appointments while maintaining an organized work environment. Known for strong communication skills, positivity, further expanding my knowledge, always going the extra mile to help others.

Sales Representative at Verizon (2024-07 – 2025-10)

• Meeting a daily/monthly sales goal.
• Obtaining knowledge about the latest phones as well as software.
• Maintaining a helpful and clean work environment.
• Assisting customers in questions regarding phone issues.

Manager/Server at Peking (2023-04 – 2026-04)

• Greeting customers.
• Processing transactions for food purchases.
• Overseeing waitresses and being of assistance to them.
• Taking online and phone call orders.

Administrative assistant at Toyota of Muscatine (2026-02 – Present)

• Counting the money drawer daily.
• Entering car deals, detail slips, service tickets into computer system.
• Writing checks to select a few of employees.
• Filing paperwork in the designated area.

Graduate – Muscatine High School (2017 – 2021)

Esthetician – PCI Academy (2025-10)