Yesenia Serrano-Vega

As a receptionist with years of experience, I am dedicated to enhancing office efficiencies through organization, critical thinking, and time management. Throughout my career, I've honed my customer-service skills in challenging environments and remain committed to achieving organizational goals.

Receptionist / Referral Coordinator - Premier Orthopaedic & Trauma Specialist

(2021-01 - 2026-01)

• Input patient data, scheduled appointments, and billed insurance for more than 6K patients using ModMed
• Contacted pharmacies regarding authorizations and refills and called patients to explain physician notes and test results
• Answered up to 20 phone calls and 30+ email messages daily
• Organized and updated files for 4K+ patients and clinic standards
• Organized, cleaned, and disinfected the office, waiting room, front desk, and kitchen area to keep a clean workspace and ensure safety for everyone
• Submitted referrals for specialty injections, IR injections, gel injections
• patient paperwork, billing information, and office calendars
• Telephones insurance carriers, if needed, to verify patient benefits
• Review all referrals for eligibility and benefits, once approved will call patient to schedule

Front Office Receptionist - A&A WOMENS HEALTH

(2021-01 - 2021-12)

• Scheduled appointment's, answered phone calls, verified insurances.
• Called hospitals to schedule procedures
• Responded to patient phone calls and emails within 24 hours
• Ensured 100% client confidentiality by encrypting digital files, shredding old paperwork, and keeping file boxes locked
• Designed and typed content for postcard advertising and quarterly newsletters, typing 86 words per minute
• Organized office inventory, court documents, and medical supplies

High School Diploma - Oak Hills High School

Associates of Science - American Career College (2026-08)