Yessenia Mojica-Rivera

Experienced multifamily property management professional with progressive leadership experience and a promotion to Property Manager with South Oxford Management. Recognized for strong leadership, leasing expertise, employee development, and training—frequently supporting the training and development of leasing professionals and fellow property managers. Skilled in property operations, resident relations, leasing, renewals, occupancy performance, collections, vendor coordination, budgeting support, compliance, and team leadership.

Property Manager at South Oxford Management (Present)

Promoted to Property Manager

• Oversee day-to-day operations of a multifamily residential community, including leasing, resident relations, collections, renewals, property appearance, maintenance coordination, and administrative functions.
• Lead and support on-site team members by assigning daily priorities, coaching performance, coordinating schedules, supporting training, and maintaining high standards of customer service and operational execution.
• Known for training and developing leasing professionals and fellow property managers, sharing best practices in leasing, sales, resident relations, property operations, and company procedures.
• Provide hands-on coaching and guidance to team members and peers to strengthen leasing performance, improve processes, and support consistent operational standards across communities.
• Monitor occupancy, leasing activity, renewals, notices to vacate, traffic, applications, move-ins, move-outs, and other key performance indicators to support property goals.
• Manage the leasing process from prospect inquiry and property tours through application, approval, lease execution, move-in, and resident follow-up while working to maximize occupancy.
• Oversee rent collection, delinquency follow-up, payment arrangements, resident account questions, and accurate posting and documentation within Yardi.
• Coordinate maintenance, make-ready, vendor, landscaping, pest control, irrigation, amenity, and property improvement activities to ensure timely completion and quality standards.
• Communicate with residents regarding concerns, lease matters, service requests, community policies, renewals, move-ins, move-outs, and other property-related needs while working to resolve issues professionally.
• Review property financial performance, assist with budget management, monitor expenses and variances, and provide explanations and operational recommendations to leadership.
• Coordinate vendor relationships, review invoices and work completion, follow up on outstanding items, and help ensure services are delivered according to property and company expectations.
• Support compliance with company policies, fair housing requirements, safety standards, lease requirements, and applicable property management procedures.
• Plan and support resident retention initiatives, community events, marketing efforts, resident communications, and outreach designed to improve resident satisfaction and engagement.
• Maintain accurate property records, reports, files, leasing documentation, and administrative submissions while meeting company deadlines and operational requirements.

Assistant Property Manager at South Oxford Management (2021-06 – 2026)

• Applied leasing techniques and sales methods to respond to prospects, conduct property tours, lease apartments, optimize occupancy, and support lease renewal goals.
• Maintained administrative files, reports, forms, resident records, and other documentation accurately and on time.
• Collected and posted rent payments in Yardi and assisted with resident account and payment questions.
• Responded to resident requests professionally and worked to provide timely resolutions and a positive resident experience.
• Assisted with resident retention programs, newsletters, referral initiatives, and community social activities.
• Worked with the Community Manager and on-site staff to ensure apartments were move-in ready and maintained in satisfactory condition.
• Supported employee recruiting, interviewing, onboarding, training, scheduling, and performance-related recommendations.
• Helped ensure employees followed company safety policies and OSHA standards.

Child Program Assistant at Interval House (2020-05 – 2021-06)

• Supported children's groups, age-appropriate curriculum activities, safety planning, special events, and daily reporting.

Banquet Captain at Simsbury Inn (2012-06 – 2020-09)

• Led banquet service, coordinated staff and event setup, trained new servers, resolved guest concerns, and ensured smooth event execution.

Bank Teller at Peoples United Bank (2019-01 – 2020-06)

• Built customer relationships, supported sales and referral goals, and resolved complex customer situations professionally.

Assistant Store Manager at Forever 21 (2018-02 – 2020-01)

• Supported daily operations, sales, staffing, payroll, merchandising, loss prevention, recruiting, onboarding, training, and team leadership.

High School Diploma – East Hartford High School