Collections Specialist/Asset Recovery Specialist - Garden Savings Federal Credit Union - Parsippany, NJ
(2013-12)
Collect on past due unsecured and secured consumer loans: auto loans, mortgages, HELOCs, Personal Lines of Credit, credit cards and overdrawn/negative share accounts.
- Perform cold calls to establish contact with delinquent clients.
- Maintain assigned work queues.
- Consistent follow up on promise to pay arrangements.
- Assign repossession of collateral via third-party repossession agents.
- Maintain an accurate log of repossessions.
- Provide management with a monthly list of repossessed collateral, sold, pending sale, etc.
- Handle total loss claims.
- Document all collection efforts in Temenos collections platform.
- Effectively use skip tracing techniques to establish contact via Lexis Nexis.
- Handle credit disputes through E-Oscar.
- Ensure adherence to credit union collections procedures and all collection practices in accordance with FDCPA.
Collections Specialist - Cadent, Inc/ Align Technology - Carlstadt, NJ
(2010-08 - 2013-11)
- Collected over 1000 active accounts.
- Received Credit card transactions and processed them through a 3rd party credit card system.
- Made 100 to 120 cold calls to delinquent clients 15 days delinquent to 180 days delinquent.
- Made recommendations for accounts to be handled by a 3rd party collection agency to senior management pre charge off.
- Account reconciliation.
- Applied checks as needed.
Medical Billing Specialist - David A. Nunez, M.D., F.A.C.O.G. - Paterson, NJ
(2009-11 - 2010-07)
- Posting of charges and payments, data entry and follow up with insurance companies.
- Knowledge of CPT, ICD-9 codes, Knowledge of the HCFA-1500 form, and EOB.
- Checking Eligibility\Benefits/Claims status.
- Electronic and paper claim submissions.
Collections Specialist - TD Bank North - Mahwah, NJ
(2007-09 - 2009-10)
- Reviewed consumer and commercial account status and contact customers by telephone on a regular basis.
- Contacted recourse dealers regarding potential losses.
- Explained payments options and promotional plans to all commercial and consumer customers.
- Informed customers/business owners that the account will charge-off after 7 months with no payment.
- Cold calling to recover on account receivables delinquent 15 days to pre charge-off (180 days).
- Determined reasons for customer delinquencies and decide best ways to secure payment based on evaluation of customer situations, bank's methods and procedures.
- Assisted with bankruptcy and CCCS.
- Skip traced to generate contact numbers and/or locate unresponsive clients.
- Negotiated with borrowers to offer payment plans to resolve delinquency.
- Helped mitigate losses by offering assistance (forbearance).
- Coordinated with customer service to resolve disputes.
- Adhered to Bank Secrecy Act, Fair Lending, and Anti-Money Laundering policies.
