Yite M

Motivated and detail-oriented IT professional with a strong foundation in Linux, SQL, Python, and JavaScript. Recently earned an Associate of Applied Science Degree in Information Systems Technology (May 2022), with hands-on experience in network configuration, database management, and troubleshooting. Backed by 6 years of customer service experience, offering excellent communication and problem-solving skills.

Adept at working in fast-paced environments and collaborating with diverse teams. Eager to contribute technical expertise and a customer-focused approach to an entry-level IT role, driving efficiency and enhancing user satisfaction.

Postal Carrier at US Post Office (2024-08 – Present)

• Ensured the security of mail during transport and delivery, following postal regulations.
• Delivered mail to residential and business addresses, maintaining a timely schedule.
• Operated postal vehicles safely under various weather conditions, adhering to traffic laws.
• Collected outgoing mail and packages from mailboxes, homes, and businesses.

Department Manager at Walmart (2020-01 – 2024-08)

• Lead a team of associates to manage daily operations, including task delegation and performance monitoring
• Resolve technical and logistical issues related to order staging and fulfillment
• Maintain a high standard of customer service by addressing customer inquiries and concerns effectively
• Delegated assignments and coordinated schedules to manage day-to-day employee activities and functions.

Pickup Associate at Walmart (2016-01 – 2019-01)

• Processed and managed online customer orders efficiently to meet deadlines
• Conducted inventory checks and coordinated with the warehouse team to ensure accurate order fulfillment
• Delivered exceptional customer service by promptly addressing issues and providing solutions

Associate of Applied Science in Information Systems Technology – Northern Virginia Community College (2022-05)