Yliana Isabel

Implemented office procedures that improved workflow efficiency and patient satisfaction Increased patient retention through effective communication and follow up on treatment plans

Chiropractor Assistant - Texas Healthcare Neck and Back Clinic

(2022-06 - 2023-02)

• Implemented office procedures that improved workflow efficiency and patient satisfaction
• Increased patient retention through effective communication and follow up on treatment plans

Customer Tech Support Agent - American Help Desk

(2023-06 - 2025-10)

• Provided feedback on system performance and customer needs to inform product improvements and service enhancements
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step by step resolutions with patience and professionalism

Store Associate - Jenny Beauty Supply

(2025-11)

• Answered inquiries and provided superior customer service to clients
• Boosted company reputation, providing exceptional customer assistance during high pressure situations
• Improved team efficiency with thorough training on customer service protocols
• Assisted general managers with grand opening of the location

Diploma - POTEET HIGH SCHOOL (2017-08 - 2021-05)