Housekeeping Supervisor/Manager - THE VIEW ALEXANDRIA BY GOODWIN LIVING
(2023-05 - 2025-12)
- Supervised workflow of 20 staff members and assigned workloads, monitored performance, and ensured timely and accurate completion of tasks throughout retirement community.
- Led recruitment and hiring, including conducting interviews and evaluating candidates to support staffing needs and maintain operational coverage.
- Oversaw interdepartmental coordination by collaborating with Sales Reps to prepare apartments for showings and coordinated daily operations with Nursing and Dietary teams.
- Effectively managed operations by directing laundry department operations, developing master cleaning schedules, ordering supplies, and tracking inventory usage to control costs and ensure efficiency.
Environmental Service Supervisor - VHC HEALTH
(2022-07 - 2022-10)
- Oversaw and directed work activities of cleaning personnel in assigned areas while maintaining a high standard of cleanliness and sanitation throughout hospital.
- Managed cleaning, sanitizing, laundry, pest control, and housekeeping functions, ensuring compliance with health and sanitation regulations and standards.
- Provided ongoing staff training, continuous quality improvement, and safety program development.
- Addressed time-sensitive incidents during environmental emergencies through knowledge of fire and disaster procedures, and promptly informed supervisor of incidents and status updates.
- Communicated organizational needs, areas required for performance improvement, and promoted positive morale.
Engineering and Maintenance Supervisor - WEILL CORNELL MEDICINE (Medical University)
(2007-04 - 2012-12)
- Managed and directed healthcare cleaning operations for 3, 16-floor buildings, including student areas, medical examination rooms, conference rooms, and common areas.
- Prepared rooms for incoming students and thoroughly cleaned designated areas while adhering to superior company standards; ensured proper handling procedures were followed in use of hazardous chemicals and cleaning solutions.
- Coordinated and facilitated staff meetings and continuous training initiatives, resulting in improved quality control and performance.
- Worked closely with operations manager to review inventory control and acquire necessary supplies.
- Informed leadership of environmental emergencies, including major spills, broken pipes, and water leaks, leveraging knowledge of procedures. Responded to employees' allergic reactions to chemicals with urgency and documented all incidents promptly.
- Assisted with interview processes, integrated new staff members, provided facility tours, and managed new hire orientation.
- Held staff accountable to company, local, state, and federal policies, procedures, and standards.
- Maintained high standards of housekeeping and cleanliness in collaboration with shift operations manager. Identified areas requiring continuous improvement and ensured complete quality control.
- Effectively operated various maintenance equipment and utilized cleaning supplies with a focus on safety protocols and adhering to OSHA regulations.
- Established departmental goals and provided staff with proper resources and mentorship to achieve positive results.
Assistant Director | Floor Manager - THE ALEX HOTEL
(2003-01 - 2006-01)
- Instrumental management team member assisting with launching new, start-up hotel operations with 203 luxury guest rooms, and 130 suites.
- Advisor to General Manager on hotel amenities; hired and trained 72 employees, including 8 managers.
Housekeeping Supervisor - CARIBE HILTON HOTEL | AMBASSADOR RADISSON HOTEL
(2000-01 - 2002-12)
- Provided oversight and direction of daily operations across multiple facets of housekeeping services.
- Oversaw recruitment process and extensive training programs while supervising workflow.
- Demonstrated exceptional ability managing staff schedules, regulating productivity, and maintaining strict attention to urgent housekeeping requests and department budgets.
- Committed to service excellence while carrying out all housekeeping and event management duties.
