Hotel Concierge/Security Guard at First Coast Security (2019-03 – Present)
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Circulate among visitors, patrons, and employees to preserve order and protect property.
- Effectively communicating with guests regarding their needs and wants.
- Welcoming customers upon entrance and confirm reservations.
- Acting as the point of reference for guests who need assistance or information.
- Understanding customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Able to work weekdays, weekends, evenings, and holidays.
- Effectively handle guest complaints and issues, working on the following established guidelines and procedures and able to work independently.
Part Time Seasonal Ramp Agent/Ticket Handler/Gate Agent at Allegiant Air World Wide Flights SRQ Airport (2022-06 – 2023-01)
Ramp Agents work outdoors in a very fast-paced airport environment. All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information throughout the airport.
- Use a computer to sell, print and reissue tickets.
- Manage the check-in process, ensuring that customers have the proper documentation for travel.
- Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
- Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
- Customer Service Agents serving as a Gate Agent help customers with routing, trip planning and gate boarding.
- Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
Supervisor/Security Guard & Concierge at Alert Protective Services (2015-09 – 2019-05)
Grey Hawk Landing & The Renaissance Of Sarasota
- Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Answer alarms and investigate disturbances.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Security Guard/Concierge at Flamingo South Beach (2013-06 – 2015-09)
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Circulate among visitors, patrons, and employees to preserve order and protect property.
Student Office Assistant/Library Assistant (Work Study) at State College of Florida (2016-01 – 2019-06)
- Answer incoming telephone calls and direct the calls to proper sources within the admissions department; and dispatch calls to other departments within the university.
- Prepare campus correspondence mailings, emails, errands, and other duties as assigned.
- Identify all issues in team and provide continuous support to all members according to operating standards, example setting up and stock back room with all necessary supplies for cleaning, or office and high quality and in a timely fashion.
- Write reports of daily activities.
- Maintain a positive and professional approach with coworkers and customers.
- Maintain organized and confidential records according to school policies.
- Support the coordination of school events and activities as needed.
