Yolanda Henderson

To utilize my administrative expertise and leadership skills to streamline processes, support executive teams, and contribute to organizational success.

Administrative Coordinator at Jackson State University (2022-04 – Present)

• Resolve customer inquiries through various communication channels, ensuring timely and efficient solutions.
• Process and log incoming calls into the CRM system, maintaining accurate records and facilitating follow-up actions.
• Forward and escalate inquiries to relevant departments, ensuring appropriate handling and resolution.
• Update customer information and maintain confidentiality, supporting data integrity and privacy compliance.

Secretary at Terry High School (2021-05 – 2022-04)

• Provided comprehensive administrative support, including answering phone calls, scheduling meetings, and assisting visitors to ensure the efficient operation of the office.
• Maintained equipment and supply inventories, performed preventive maintenance, and facilitated repairs to support uninterrupted office functions.

Master of Science in Early Childhood Education – Jackson State University

Bachelor of Science in Criminal Justice – Jackson State University