Yoselin Rojas

High-energy professional eager to contribute skills and experience to a new and challenging role. Problem-solver with experience in customer service. Capable of accurately taking order information and quickly serving customers.

Dedicated to achieving established targets and team goals and has a track record of success. Detail-oriented medical receptionist with some background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology.

Collaborative team player dedicated to helping patients and staff.

Ambitious

Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Receptionist at Valley Vision Clinic (2025-08 – Present)

• Greeted patients and visitors with a friendly demeanor at front desk.
• Managed appointment scheduling using clinic's electronic health record system.
• Answered phone calls and addressed inquiries about services and procedures.
• Maintained cleanliness and organization of reception area for professional appearance.
• Handled billing inquiries and processed payments accurately at checkout.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments.
• Scheduled appointments for clients, customers, and other visitors.

Medical Receptionist at Walla Walla Clinic (2023-11 – 2025-08)

Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants. Delivered high-quality administrative and customer service to sustain patient and work flows.

• Insurance verifications
• HIPAA compliance
• Telephone etiquette
• Referral verification
• Patient scheduling
• Patient registration
• Appointment management
• Patient callbacks
• Paperwork coordination
• Documentation
• Called patients to confirm scheduled appointments and obtain additional details.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Entered insurance, demographics and health history into patient database.
• Processed patient payments and scanned identification and insurance cards.
• Straightened up waiting room to maintain neat and organized space.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Checked patients in and out for appointments and collected co-payments.
• Managed inventory and supplies to ensure materials were available when needed.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Performed data entry tasks into various computer systems accurately and promptly.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Collected patient information and verified insurance details efficiently.

Retail Associate at Famous Footwear (2023-05 – 2023-09)

• Assisted customers in selecting footwear and accessories based on needs.
• Maintained store presentation by organizing merchandise and displays effectively.
• Provided product knowledge to enhance customer shopping experience.
• Collaborated with team members to exceed daily sales goals consistently.
• Handled customer inquiries and resolved issues promptly and professionally.
• Organized backroom storage areas for efficient access to merchandise.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Processed payments and handled exchanges, returns and refunds according to company policy.
• Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
• Answered questions about current promotions and resolved issues according to store policies.
• Engaged with customers to determine appropriate items to fit needs.
• Performed price checks on items requested by customers.

Server at Marcus Whitman Hotel & Conference Center (2022-09 – 2023-02)

• Bussed, cleaned, and set tables to ensure quick turnover and increase the number of covers.
• Seated guests at tables with courtesy, drink orders.
• Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
• Greeted customers with a smile and offered prompt and dedicated assistance.
• Counted the cash in the register drawer at the start and end of each shift.
• Kept checkout areas clean and orderly, as well as performed other cleaning tasks such as mopping floors and emptying trash cans.
• Handled customer complaints and took the necessary steps to resolve their problems.
• Handled POS transactions such as checks, cash, credit card purchases, and refunds.

Cashier at Bomb Taco Shop (2018-02 – 2021-04)

• Handled cash, counted change, and stored coupons to keep the cash register balanced and organized.
• Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
• Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
• Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.
• Greeted customers, assisted them in finding merchandise, and made recommendations.
• Engaged with customers to determine appropriate items to fit needs.
• Processed payments and handled exchanges, returns and refunds according to company policy.
• Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.

High School – Walla Walla High School (2020-06)