Youness Wardaoui

Pega Developer with 8 years of Software development experience working in the government and healthcare sectors, specializing in developing enterprise-level BPM and case management solutions using Pega PRPC. Proficient in developing and customizing Pega components, including Case Types, Flows, Activities, Data Pages, Decision Tables, and Declarative Rules. Skilled in integrating Pega applications with external systems via REST, SOAP, and other APIs, with expertise in troubleshooting and optimizing application performance.

Certified System

Architect (CSA), Senior System Architect (CSSA), and Pega Business Architect (CPBA), with understanding of Agile methodologies and software development best practices.

Pega Developer at SEQ Technology LLC (2020-12 – 2025-03)

Contracted to Office of Justice Programs (Department of Justice)

• Designed and implemented class structures, workflows, and declarative rules to automate business processes.
• Writing Activities, Data Transforms, and other core Pega elements to ensure seamless process automation.
• Configured worklists, work baskets, work groups, and SLAs to route tasks and optimize user workload.
• Developed validation rules, process flows, and screen flows to enforce business logic and manage the work object lifecycle.
• Utilized circumstances, correspondence, and UI customization (skin rules) to meet business requirements.
• Configured BIX extracts for external reporting, and used Postman/SoapUI for API testing.
• Supported regression, performance testing, and monthly production releases.
• Applied performance logging and optimization techniques to enhance application efficiency.
• Involved in access group structuring, notification setup, and production support.
• Collaborated with development teams to resolve technical issues in Pega and Java environments.
• Implemented user interfaces using sections, harnesses, and flow actions; created activities, decision rules, and smart shapes for business processes.
• Debugged and troubleshot issues using tools like Tracer, Clipboard, Live UI, and System Management Application (SMA).
• Integrated Pega with external systems using Connect SQL, REST, and SOAP services.

Pega Developer at UST Global (2019-06 – 2020-11)

Contracted to Anthem blue cross blue shield

• Assist in the design and development of Pega applications, following best practices and coding standards.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Participate in code reviews and contribute to the improvement of coding practices within the team.
• Support testing efforts by developing unit tests and assisting with system testing.
• Experience with Agile development methodologies.

Full Stack Engineer at Revature (2018-12 – 2019-06)

• Used Java, HTML, JavaScript, Spring, Servlets, and SQL.
• Developed and styled responsive web pages using HTML, CSS, and Bootstrap.
• Integrated dynamic functionality with JavaScript and AJAX for seamless user interactions.
• Built single-page applications using Angular 7.
• Implemented database integration with SQL queries and JDBC for efficient data management.
• Designed and developed web applications using Spring MVC, Spring ORM, and the Front Controller pattern.
• Utilized Spring AOP for logging, and Spring Cloud for microservices architecture.
• Managed code versioning and collaboration using GitHub and Git.

Field Technician at Barrister Global Services Network (2018-01 – Present)

• Provide on-site technical support at commercial and enterprise locations
• Diagnose, troubleshoot, and repair desktops, laptops, printers, and servers
• Address connectivity issues related to routers, modems, cabling, and network wiring
• Perform hardware replacement, system recovery, and peripheral configuration
• Deliver end-user support for desktop and laptop systems, ensuring minimal downtime
• Document service activities and resolutions in compliance with client and SLA requirements

Pega Certified Decisioning Consultant/Microsoft Azure AI Apps and Agents Developer Associate (Generative AI Engineer) at Self-Study & Technical Preparation (2025-03 – Present)

• Developed foundational proficiency in Pega Customer Decision Hub (CDH) to support real-time 1:1 customer engagement strategies.
• Trained in configuring the Next-Best-Action (NBA) Designer to align business issues, groups, and customer propositions.
• Skilled in implementing decisioning taxonomy and business rules, specifically eligibility, applicability, and suitability criteria.
• Practiced building and executing decision strategies using decision tables, data flows, and adaptive analytics.
• Capable of running simulation tests and scenario testing to validate and debug next-best-action logic prior to deployment.
• Acquired hands-on knowledge of Azure OpenAI Service to deploy, configure, and consume generative AI models.
• Proficient in applying standard prompt engineering techniques and setting up Retrieval-Augmented Generation (RAG).
• Skilled in integrating Large Language Models (LLMs) and semantic cognitive search into application development workflows.
• Trained in building foundational AI agent frameworks and orchestrating API connections for AI-driven applications.
• Understanding Azure's responsible AI guidelines, implementing basic content filters, and managing API security protocols.

Bachelor of Science in Computer Science – Northeastern Illinois University (2017-12)