Driver - Enterprise Mobility
(2026-03)
Independent Contractor – Sales, Marketing & Customer Service - JLD Petsitting (Self-Employed)
(2024-11 - 2025-07)
Managed all aspects of a self-run pet care business including client acquisition, scheduling, billing, and communications.
Independent Contractor – Sales, Marketing & Customer Service - JLD Petsitting (Self-Employed)
(2018-04 - 2020-03)
Managed all aspects of a self-run pet care business including client acquisition, scheduling, billing, and communications.
Client Consultant & Trainer – Dental & Real Estate - Yodle / Web.com - Scottsdale, AZ
(2016-03 - 2018-04)
- Onboarded and trained new dental and real estate clients on SaaS platform; conducted ongoing Q&A and best practices sessions.
- Developed proficiency in 15 dental/orthodontic practice management systems and their platform integrations for client troubleshooting.
- Selected to pilot real estate beta program 3 months before team-wide rollout; educated clients on SEO and SEM fundamentals.
Customer Success Consultant – Canadian & US Small Business - Yodle - Scottsdale, AZ
(2015-01 - 2016-03)
- Onboarded new clients and managed complete account setup; rotated across three different functional roles as business needs required.
- Created, maintained, and updated the team's "GoTo" resource document — a key efficiency tool adopted across the group.
- Assisted new team members with on-floor training and content, layout, and photo edits to client websites.
SEM/SEO Dedicated Consultant – Account Management & Performance Analysis - Yodle - Scottsdale, AZ
(2013-05 - 2014-12)
- Managed a client portfolio of 190 small business accounts representing $146,000 in monthly revenue.
- Developed SEM advertising strategies by business segment; collaborated with internal teams to resolve performance issues.
- Onboarded new clients and mentored new consultants; piloted a 3-month "Platinum Service" model with dedicated inbound/outbound support.
Marketing & Sales Support | Account Service | Creative Project Management - Foerstel Design - Boise, ID
(2004-01 - 2012-03)
- Managed internal and external client projects including creative briefs, budgets, timelines, deliverables, and vendor coordination.
- Developed standard proposal language and pricing structures across service lines (design, production, branding); composed client proposals and estimates.
- Conducted pre-proposal competitive research on clients, industry trends, and market positioning.
- Coordinated planning and exhibiting at National Organic and Natural Food Trade Shows.
- Developed new hire training materials by role; trained staff on responsibilities, procedures, and project management software.
- Led introduction, training, and ongoing support for new project/timekeeping software; updated materials as features evolved.
- Oversaw facility management, security, purchasing, and cost-efficiency measures; managed customer service retention programs.
- Managed A/P, A/R, payroll, invoicing, and purchase orders in QuickBooks; performed quarterly and year-end reconciliations.
- Supervised and trained accounting and office assistants; refined policies and procedures manual; managed annual employee benefits review.
Business Co-Owner - Temel West Communication Arts - Boise, ID
(1990-09 - 2001-05)
- Co-founded and managed full agency operations including financial procedures, client project oversight, A/P, A/R, payroll, and annual budgets.
- Developed internal marketing promotions; oversaw layout and production work.
