Business Administration Graduate | Marketing Student
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Business Administration graduate and Marketing student with experience in customer service, business development, prospecting, and quality management across call center and marketing agency environments. Skilled in CRM, B2B communication, lead generation, client relationship management, and problem-solving. Seeking an entry-level marketing or business development position where I can contribute to business growth while continuing to develop my expertise in marketing.
Administrative assistant - Alliance Francaise
(2026-06)
Manage administrative operations, student registrations, scheduling, and client communications while ensuring a high-quality customer experience. Support daily office activities, maintain accurate records, and coordinate with instructors and students to ensure smooth program delivery.
Quality manager - H3A Leads
(2023-03 - 2024-10)
Analyzed B2B customer interactions and prospect engagement to identify qualified leads and improve conversion opportunities. Worked closely with commercial teams in France to deliver high-quality prospects and support lead generation strategies.
Business developer - H3A Leads
(2022-11 - 2023-03)
Developed B2B business opportunities through prospecting, lead generation, and client qualification. Conducted outreach, identified potential clients, managed prospect interactions, and transferred qualified leads to commercial teams to support sales growth.
Business developer - Offshore Valley
(2022-05 - 2022-11)
Identified new business opportunities, developed client relationships, and supported strategic partnerships to drive growth. Conducted market research, prepared commercial proposals, and contributed to lead generation and client acquisition.
(2021-02 - 2022-05)
Provided timely and professional support to customers by addressing billing, technical, and account-related inquiries. Built strong customer relationships through active listening and problem-solving while maintaining detailed records and complying with company service standards.
Bachelor's Degree - Business Economics and Management - FSJES Ibno Zohr (2017 - 2020)
Leadership and Entrepreneurship Certificate - Leadership and Entrepreneurship (2017 - 2020)
High School Diploma - Accounting - Massira Khadra High School (2014 - 2017)
