Yun Einda

Tech-savvy and customer-focused professional with 6+ years of experience in customer service, hospitality, aviation, and fast-paced environments. Skilled in computer systems, Microsoft Office, data entry, customer support, problem-solving, and learning new software quickly. Currently pursuing Information Technology and building knowledge in cybersecurity.

Seeking a remote customer support, administrative, technical support, or operations role where I can use my communication, computer, and organizational skills while continuing to grow professionally.

Premium Host at Qantas Airline (2025-04 – Present)

Delivered high-end customer service in a premium hospitality environment, ensuring exceptional guest experiences

• Escorted passengers through TSA Fast Track to ensure seamless, wait-free security processing
• Assisted private and VIP passengers during boarding procedures in coordination with Private Suite agents

Front Desk Agent at Silver Lake Pool and Inn (2023-06 – 2025-04)

• Experienced in front desk operations, including guest check-ins, reservations, and payment handling
• Managed daily operations including room assignments, billing and accurate record-keeping using Opera And Microsoft Office
• Maintained a polished front desk area and upheld hospitality standards to ensure a welcoming environment

Sale Associate at Loft By Ann Taylor (2022-01 – 2023-05)

• Delivered exceptional customer service by assisting shoppers, answering questions, and providing product recommendations
• Maintained clean and organized displays, processed transactions and met sales goals
• Resolved customer issues with professionalism, patience and solution focused attitude

Barista at Starbucks (2020-09 – 2022-01)

• Prepared and served a variety of beverages with consistency, speed and attention to quality
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment

Teacher at Islamic Center Of Northridge (2019-06 – 2020-08)

• Strong knowledge of Islamic principles, Quranic studies, and Islamic history
• Kept students on task with proactive behavior modification and positive reinforcement strategies

Flight Attendant Certificate – Glendale Community College (2019 – 2031)

Information Technology / Cybersecurity – Pasadena City College (2024 – 2027)