Administrative assistant, Receptionist - Salmon, Lewis & Weldon, P.L.C. - 2850 E. Camelback Road, Suite 200, Phoenix, AZ 85016
(2023-02)
- Greeted clients and visitors warmly, ensuring a professional and welcoming atmosphere at the front desk.
- Managed a multi-line phone system, efficiently handling incoming calls, directing inquiries, and taking detailed messages.
- Scheduled appointments and maintained calendars for attorneys, ensuring optimal time management and coordination.
- Prepared and filed legal documents, correspondence, and case files, ensuring accuracy and compliance with legal standards.
- Conducted preliminary client intake by gathering necessary information and documentation for new cases.
- Assisted with billing and invoicing processes, maintaining meticulous records of payments and outstanding accounts.
- Coordinated office supplies inventory and procurement, ensuring the availability of essential materials.
- Maintained confidentiality and security of sensitive information in compliance with legal regulations and firm policies.
- Provided administrative support for legal research and case preparation, contributing to the overall efficiency of the legal team.
- Developed and implemented office procedures to streamline operations and enhance workflow efficiency.
- Collaborated with internal departments (billing, legal, customer service) to resolve disputes and clarify account discrepancies
Collections agent - Discover - Remote
(2022-02 - 2023-02)
- Contacted customers via phone, email, and mail to collect outstanding debts while maintaining professionalism and empathy.
- Negotiated payment plans and settlements that met both company guidelines and customer financial situations.
- Monitored aging reports and followed up on delinquent accounts to minimize financial losses.
- Accurately documented all collection activity and customer interactions in internal systems.
- Met or exceeded monthly collection targets while adhering to FDCPA and other compliance regulations.
Server Assistant - The Windsor - 5223 N Central Ave, Phoenix, AZ 85012
(2021-04 - 2021-11)
- Maintained a clean and organized dining area by regularly sanitizing surfaces, managing dishware, and replenishing fresh ingredients for bartenders.
- Assisted servers with timely food and beverage delivery, ensuring efficient service during peak hours.
- Monitored guest needs, promptly refilling drinks and addressing any requests to enhance the dining experience.
- Supported the kitchen team by accurately organizing and expediting orders, ensuring timely preparation and presentation.
- Assisted in setting and clearing tables, resetting for new guests, and maintaining a tidy dining environment.
- Handled menu inquiries and provided information on daily specials, contributing to a knowledgeable and engaging guest experience.
- Collaborated with team members to ensure smooth service flow and adherence to health and safety standards.
- Participated in pre-shift meetings to discuss menu updates, specials, and service strategies.
