Yvonne Gutierrez

Technology-focused Project and Account Management professional with 15+ years of experience supporting and training end users on SaaS platforms. Skilled in troubleshooting, system configuration, user support, data reporting, and implementation support across Salesforce, IBM iSeries environments, and financial systems. Strong background in improving workflows, delivering training, and supporting technical operations.

Implementation Program Manager - Accounting Seed

(2024-03)

• Built and maintained strong relationships with partner installation teams, internal consultants, and client stakeholders to improve implementation quality and customer satisfaction
• Created a partner program providing structured training for new implementation partners, reducing basic implementation timelines to 90–120 days
• Led escalation and recovery efforts for at-risk implementations, including transitioning projects away from underperforming partners when necessary
• Partnered with VP of Customer Experience to develop KPI dashboards and reporting tools to improve visibility and data-driven decision-making

Senior Project Manager - Prodigy International

(2021-07 - 2024-01)

• Provided technical support for Salesforce and integrated business systems, including troubleshooting user access, configuration, and system issues
• Built and maintained KPI dashboards and executive reporting tools for leadership visibility
• Coordinated and supported system implementations, data integrity improvements, and workflow optimization initiatives
• Delivered end-user training and documentation for SaaS tools and business applications

Team Lead Project Manager, Hospitality - Infor (US) Inc

(2019-01 - 2021-12)

• Managed key client relationships and coordinated multi-site system rollouts ensuring proper setup, testing, and user readiness
• Established and documented a standardized Project Lifecycle methodology, ensuring consistent processes across all projects
• Delivered training and technical support for a native IBM iSeries hospitality management system

Project Manager / Technical Consultant - Infor (US) Inc

(2005-01 - 2013-12)