Yvonne Le

IT Administrative Analyst Experienced in Onboarding and Training | Creating User-Centered Learning & Experiences

Administrative Analyst - Division of Information Technology

• Partnered with all campus departments to support service migrations and technology initiatives, fostering collaboration and understanding as upgrades were rolled out from legacy telecom services to Microsoft Teams Voice.
• Created and maintained internal workflow documentation and end-user guides, improving clarity and accessibility during various waves of migration.
• Identified continuous workflow improvement opportunities, leading to more efficient processes and better service delivery as the user support team became experts on responsibilities.

San José State University

Master of Library & Information Science - MLIS