Zabi Sharifi

Experienced server in assortment of environments. Passionate, responsible, hard worker, and great team player!

Security Guard at Allied Universal Security (2026-03 – Present)

• Provide customer service to clients and site personnel by following site-specific procedures, handling calls and radio traffic, and supporting security-related communications from the dispatch post.
• Monitor cameras, alarms, access activity, and other site systems at the location, and communicate security-related concerns to on-site personnel and/or emergency contacts as needed.
• Maintain accurate dispatch logs, incident reports, and activity records, documenting radio transmissions, service requests, and unusual events in a timely manner.

Server/Server Assistant at Alila Marea – VAGA (2025-04 – 2026-01)

• Delivered attentive and personalized dining service in an upscale environment.
• Understand customer's needs and provide them with personalized solutions, while adhering to Forbes standards
• Maintained expert-level menu knowledge to answer guest questions and upsell dishes and drinks.

Retail Sales Associate / Camping Advisor at REI (2022-04 – 2023-03)

• Provided personalized gear recommendations and outfitting services for outdoor customers.
• Maintained a welcoming and informative environment by delivering strong product knowledge and enthusiasm.
• Collaborated with team members to manage floor inventory and restocking.

Server at The Cheesecake Factory (2015-05 – 2020-06)

• Delivered attentive and personalized dining service in a high-volume, upscale casual environment.
• Managed large sections and multi-table service efficiently during peak hours.
• Maintained expert-level menu knowledge to answer guest questions and upsell dishes and drinks.
• Ensured customer satisfaction through effective problem resolution and service recovery.

Server at Turf Valley Resort (2014-08 – 2015-06)

• Catered to banquet guests and special events, including weddings and corporate functions.
• Delivered upscale service and adapted to varied guest needs and event formats.
• Coordinated with kitchen and event managers to ensure timing and flow of service.

Server at Maggiano's Little Italy (2014-03 – 2014-08)

• Provided attentive tableside service in a high-traffic Italian dining establishment.
• Assisted in training new staff on floor procedures and customer service best practices.
• Focused on team cooperation to maintain seamless service throughout shifts.

Masters of Engineering in Systems Engineering – Stevens Institute of Technology (2023-12)

Bachelor of Science in Electrical Engineering – University of Maryland-College Park (2019-05)