Zach Matthews

Dynamic professional with over 8+ years of security and loss prevention experience in public and high-traffic environments. Skilled in patrolling, threat assessment, and customer service, with a proven record in proactive incident reporting and community engagement. Holds valid Guard Card and Driver's License for effective, secure operations.

Security officer/ Manager on duty at KT PROTECTION SERVICES (2025-07 – Present)

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Inspected buildings, equipment, and access points, permitting entry and ensuring safety.
• Reported irregularities, informed violators of policies, and restrained trespassers as needed.
• Directed traffic and completed detailed reports of observations and incidents.
• Maintained a safe environment by monitoring building controls and complying with legal requirements.
• Patrol sites to ensure sites are secure and clear of any incidents or unusual activities.

Driver at Lyft (2018-07 – Present)

• Provided exceptional customer service, ensuring a positive and welcoming experience for all riders.
• Maintained a safe driving record and adhered to all traffic regulations while navigating city routes.
• Optimized routes using GPS and local knowledge to ensure timely and efficient transportation.
• Built rapport with diverse passengers, addressing questions and concerns with professionalism.
• Consistently maintained high rider ratings by exceeding customer satisfaction goals.

Landscape Crew Member at GMB INC (2024-02 – 2024-09)

• Advised customers on plant selection and care, providing friendly and informative service.
• Maintained public and private outdoor spaces by mulching, aerating, weeding, and trimming around walkways and flower beds.
• Enhanced community spaces by decorating gardens and ensuring the upkeep of sidewalks, driveways, and planters.
• Supported a clean and safe environment by removing debris and maintaining grounds features.

Crew Leader at MainScape Inc. (2023-09 – 2023-11)

• Led team in mowing, edging, and fertilizing lawns to maintain attractive public spaces.
• Supervised weeding, mulching, and trimming of landscape beds, trees, and shrubs.
• Oversaw removal of unwanted or damaged trees, ensuring safety and cleanliness of grounds.
• Directed planting and watering of gardens and landscapes, monitoring plant health and appearance.

Delivery Driver at LANIKAI JUICE (2022-01 – 2023-09)

• Loaded, transported, and delivered items safely and efficiently to clients and businesses.
• Reviewed orders before and after delivery to ensure accuracy and customer satisfaction.
• Assisted with loading and unloading, providing courteous service throughout the delivery process.

Cashier at Sbarro (2021-06 – 2022-12)

• Delivered positive customer experiences with courteous and friendly service at all times.
• Accurately processed sales transactions and returns, ensuring customer satisfaction.
• Resolved customer issues and answered questions promptly and professionally.

Security Officer at Allied Universal (2020-06 – 2021-07)

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Inspected buildings, equipment, and access points, permitting entry and ensuring safety.
• Reported irregularities, informed violators of policies, and restrained trespassers as needed.
• Directed traffic and completed detailed reports of observations and incidents.
• Maintained a safe environment by monitoring building controls and complying with legal requirements.

Alcohol compliance at Center Plate (2018-07 – 2021-01)

• Provided administrative support by implementing systems, procedures, and policies for compliance.
• Informed workers about rules and policies, ensuring understanding and adherence.
• Responded to requests and answered questions, delivering excellent customer service.
• Wrote reports and documented compliance statistics for management review.

Security officer at American Guard Service (2016-08 – 2020-08)

• Patrolled industrial and commercial premises to prevent and detect signs of intrusion.
• Wrote daily activity logs and incident reports on property damage or theft.
• Managed crowd control and checked identification at access points.
• Inspected security systems and equipment to ensure operational use and detect tampering.
• Answered calls and provided information during non-business hours.

Loss Prevention Agent at Target (2017-11 – 2018-07)

• Apprehended and assisted with prosecution of shoplifters, ensuring safety and compliance.
• Delivered strong customer service and responded effectively to emergency situations.
• Wrote incident reports and investigated internal and external theft.
• Collaborated with law enforcement agencies to report and investigate crimes.

Loss Prevention Agent at Target (2017-03 – 2017-06)

• Wrote reports of daily activities and irregularities, including equipment or property damage and theft.
• Patrolled premises to prevent and detect signs of intrusion and ensure security of doors and gates.
• Warned and evicted violators, using appropriate measures when necessary.
• Answered calls and provided information during non-business hours.
• Inspected and adjusted security systems and equipment to ensure operational use.

Crew Member at Mainscape (2015-10 – 2016-08)

• Advised customers on plant selection and care, supporting community beautification efforts.
• Maintained lawns and landscaped areas by mulching, aerating, weeding, and trimming.
• Decorated gardens and ensured proper upkeep of sidewalks, driveways, and public features.

Security Officer at Securitas (2011-05 – 2015-10)

• Wrote reports of daily activities and irregularities, such as equipment or property damage and theft.
• Patrolled premises to prevent and detect signs of intrusion and ensure security of doors and gates.
• Warned and evicted violators, using appropriate measures when necessary.
• Answered calls and provided information during non-business hours.
• Monitored and authorized entrance and departure of employees and visitors to maintain security.

High school