Zachary Caldwell

Motivated and safety-focused Class A Commercial Driver's License (CDL) holder seeking to begin a professional career in the trucking and transportation industry. Recently earned a Class A CDL with Hazmat, Tanker, and Doubles/Triples endorsements. Brings 5+ years of professional experience in customer service and technical support, with a strong background in communication, problem-solving, documentation, attention to detail, reliability, and working effectively in fast-paced environments.

Expert ability to apply a strong work ethic, commitment to safety, and transferable professional skills to an entry-level commercial driving position and build a long-term career in trucking.

Customer Service Representative - Vestis Uniforms and Workplace Supplies - Greenville, NC

(2024-11 - 2026-08)

• Handle complex customer inquiries and resolve service-related issues professionally and efficiently.
• Manage incident tickets from creation through resolution while maintaining accurate documentation.
• Monitor and prioritize multiple requests while meeting service expectations and deadlines.
• Communicate effectively with customers, Operations, IT, and other internal teams.
• Maintain detailed records of incidents, troubleshooting steps, and resolutions.
• Identify problems, determine appropriate solutions, and escalate issues when necessary.
• Follow established procedures and service requirements while maintaining a high level of accuracy.
• Contribute to process improvements that helped improve documentation and resolution times.
• Demonstrate reliability, attention to detail, and the ability to remain calm in high-pressure situations.

Customer Service Representative - Direct Interactions, Inc. - Remote

(2019-07 - 2024-08)

• Provided professional customer service through phone, email, and chat.
• Analyzed customer concerns and determined appropriate solutions.
• Maintained accurate records of customer interactions and transactions.
• Communicated clearly and professionally with customers and team members.
• Collaborated with Sales, Operations, and Technical Support teams to resolve issues.
• Worked effectively in a fast-paced environment while managing multiple responsibilities.
• Demonstrated strong problem-solving, adaptability, and customer-service skills.

Industrial Engineering - ASU Online (2024-08 - 2026-09)

High School Diploma - Shady Spring High School (2019)

Class A CDL Training - Commercial Driver's License - Trans Tech (2026-08 - 2026-09)