Zachary Flynn

IT asset and inventory analyst with experience in endpoint administration, technology deployment, and inventory management. Skilled in managing and automating device provisioning, asset distribution, and optimizing IT operations for efficiency

IT Asset & Inventory Analyst at Optiv (2024-05 – 2026-04)

• Automated new hire equipment provisioning utilizing JAMF, Intune, and Autopilot, streamlining laptop deployment for new employees and significantly improving onboarding efficiency and readiness for day-one productivity
• Leveraging ServiceNow to partner with HR and onboarding teams to manage asset requests and ensure timely fulfillment for start date
• Streamlined asset tracking and procurement processes using ServiceNow CMDB, improving compliance and enabling more efficient device lifecycle management
• Utilized Workday and SailPoint for asset-related HR processes, ensuring accurate employee-device assignments
• Owned and enhanced IT asset lifecycle management, procurement, software licensing, and inventory control leveraging Axonius for increased asset visibility and tracking

Support Technical Analyst at City of Colorado Springs (2021-09 – 2024-05)

• Led imaging and deployment of Windows operating systems in a hybrid Microsoft Entra ID and on-prem Active Directory environment, standardizing device provisioning across the organization
• Managed computer asset inventory, tracking lifecycle status and ensuring accurate documentation
• Delivered technical support to over 2,000 user base for the Fire, Police, Public Works and different public municipalities
• Resolved software and access issues for Tyler Technology Computer Aided Dispatch, Dragon Professional, AutoCAD software suite while consistently meeting service level expectations and improving end-user experience

Online Instructor at iDTech (2018-06 – 2020-07)

• Instructed online lessons in Java, game development, and core computer science concepts, guiding students through hands-on projects and foundational programming skills
• Developed week-long lesson plans focused on programming fundamentals and followed lesson plans while providing individualized instruction
• Provided technical support for other instructors during virtual learning environments, troubleshooting software and connectivity issues to maintain uninterrupted instruction

Bachelor's in Information Systems – University of Colorado - Colorado Springs (2016-08 – 2021-05)