Zachary Steinmetz

Operations and client-focused leader with 7+ years of experience managing high-volume workflows, improving operational efficiency, and leading cross-functional teams in fast-paced environments. Proven ability to build strong relationships, optimize processes, and drive measurable results while maintaining high standards of customer and team experience. Skilled in operations management, workflow coordination, team leadership, and relationship management.

Flow Cosmetic Manager at CarMax

• Led daily operations of cosmetic reconditioning, managing 18 direct reports across paint, body, and detail.
• Oversaw production of 200+ vehicles weekly while maintaining quality standards.
• Worked alongside associates to coach, develop, and build a strong, positive team culture.
• Fostered strong relationships across departments to quickly resolve quality issues.
• Improved processes to increase efficiency and reduce rework.

Wholesale Auction Manager at CarMax

• Managed 150–200 vehicles weekly through auction processes.
• Analyzed auction results and adjusted strategy to maximize returns.
• Led team operations ensuring vehicles were staged and ready.
• Oversaw preview and handled customer inquiries.
• Managed auction day logistics and dealer communication via Velocicast.
• Coordinated People Ready drivers for efficient vehicle flow.
• Partnered with CarMax Auto Finance on repossession units to ensure accurate valuation, timely release, and minimized loss.
• Managed full arbitration process including maintaining arbitration buffer, ensuring timely inspections, and resolving disputes with dealers.
• Ensured compliance with NAAA arbitration policy guidelines.
• Communicated directly with dealers to deliver resolutions and overcome objections while maintaining strong relationships.
• Partnered with service teams to ensure timely testing and high-quality outcomes for arbitration cases.
• Conducted market research to adjust pricing and minimize loss while maintaining customer satisfaction.
• Valued vehicles by walking inventory to assess mechanical and cosmetic issues, ensuring accurate announcements and disclosures to customers.

Buyer at CarMax

• Appraised 80+ vehicles daily using market data.
• Evaluated repair costs and pricing strategies.
• Adjusted purchasing decisions based on market trends.
• Acted as a trusted point of contact for valuation support within the buying team.
• Reviewed floors for auction vehicles to ensure alignment with current market conditions.
• Attended weekly auctions and collaborated with buying team to secure the right inventory at the right price.
• Built strong relationships within the team to support consistent decision-making and performance.
• Trained and mentored new associates.

Vehicle Condition Assessor at CarMax

• Inspected vehicles for damage, mechanical defects, and cosmetic issues.
• Coordinated vehicle flow for auction readiness.
• Assisted as auction coordinator, supporting auction manager during auction days.
• Led vehicle drive-out operations and assisted dealers retrieving multiple vehicles simultaneously.
• Maintained strong working relationships with internal teams and dealers to ensure smooth operations.

Sales Consultant at CarMax

• Guided customers to vehicles based on needs and budget.
• Maintained top Voice of Customer (VOC) scores with repeat/referral business.
• Sold extended service plans by tailoring benefits to customer needs.
• Built lasting customer relationships resulting in repeat business and referrals.

Staff Member at The Old Spaghetti Factory

• Promoted services to local businesses.
• Managed customer flow and supported daily operations.

Coursework in Communication – Clackamas Community College