SALES MANAGER (Optimization Lead) at LAND ROVER PASADENA (2025-07 – Present)
- Operational Turnaround: Recruited to stabilize operations and revitalize store performance; successfully coached 100% of sales consultants to meet or exceed corporate JLR benchmarks.
- Profitability Engineering: Engineered a 5% increase in total sales profit within the first six months by optimizing inventory turnover and refining high-margin deal structures.
- KPI Restoration: Restored store-wide KPIs to "Standard" or "Above Standard" across all JLR market benchmarks, ensuring absolute corporate compliance.
- Luxury Advocacy: Elevated the guest experience architecture, yielding significant increases in ROIPPD and Voice of Customer (VoC) advocacy scores.
GENERAL MANAGER at CADILLAC PASADENA (2024-07 – 2025-03)
- National Excellence: Orchestrated a strategic ascent to rank the store as a Top 10 performing Cadillac dealership in the United States (Q1 2025).
- Market Integration: Accelerated store brand performance from 10th place to Top 3 in the market within 180 days of assuming command.
- Elite Club Status: Awarded the prestigious Cadillac Elite Club membership for record-breaking sales growth and operational integrity.
GENERAL SALES MANAGER at LAND ROVER PASADENA (2011-10 – 2024-07)
- Fiscal Stewardship: Directed a $14M profit operation, overseeing a multi-departmental workforce of 40+ professionals and ensuring long-term asset growth.
- Volume Optimization: Achieved a consistent 30% increase in sales volume and a 10% year-over-year gain in net profit.
- Financial Management (2015-2017): Served as Finance Manager, overseeing complex budgets, high-net-worth contracts, and accounts with institutional precision.
GUEST RELATIONS MANAGER at THE J. PAUL GETTY TRUST (2008-09 – 2011-11)
- Diplomatic Command: Curated high-level dignitary visits and international protocol for the Consulate Generals of Europe and Africa, ensuring flawless execution of global social nuances.
- Institutional Stewardship: Acted as departmental lead for 1.5 million annual visits, managing the logistical and administrative infrastructure of one of the world's most prestigious cultural institutions.
- Elite Etiquette: Mastered the art of high-stakes social and corporate manners, ensuring every dignitary interaction reflected the Trust's standard of world-class excellence.
MANAGER OF SALES at GAP INC. BANANA REPUBLIC (2006-07 – 2008-06)
- Service Architecture: Directed department to record profit growth by implementing advanced luxury-standard customer care and retention protocols.
- B2B Innovation: Developed a sophisticated corporate account system that digitized direct business relations and optimized revenue tracking.
