Zahira Rodriguez

Customer-focused hospitality professional with strong leadership experience in high-volume service environments. Trilingual and trained in cabin crew procedures, safety, first aid, and CPR. Highly adaptable, self-motivated, and skilled in working under pressure while delivering consistent service excellence in multicultural settings.

Restaurant Manager at NU Real Food (2023-08 – Present)

• Supervise daily operations in a fast-paced customer service environment
• Ensure high standards of customer experience and service quality
• Resolve customer issues efficiently under pressure
• Train, motivate, and lead multicultural teams

Assistant Manager at Pura Vida (2021 – 2023-08)

• Support daily operations and staff coordination
• Deliver personalized, high-quality customer service
• Assist in staff training and onboarding
• Maintain presentation, safety, and service standards

High School Diploma

Cabin Crew Training Course

First Aid & CPR Certification – Red Cross

Leadership Course

English Language Course

Portuguese Language Course