Zainab Badr

Accomplished and resourceful management professional with over seven years of experience excelling in administrative leadership, HR and compliance. Proven expertise in enhancing operational workflows, ensuring regulatory compliance, and driving stakeholder engagement in healthcare, nonprofit, and corporate environments. Demonstrates excellent organizational, interpersonal, and problem-solving skills with expertise in a wide range of administrative tools and systems.

Proficient in MS Office Suite, MS Teams, Adobe Acrobat, EHR/EMR platforms, HRIS systems, and Epic with a deep understanding of multicultural workplace dynamics. Seeking to leverage expertise in management to contribute to organizational success.

Client Administrative Services Assistant/ PCA - GT Independence (Formally Allied Community Resources) - Connecticut

(2021-01)

• Manage and coordinate daily care activities, ensuring quality support and well-being.
• Provide high quality administration support which includes scheduling, documentation, and compliance with HIPPA guidelines.
• Communicate effectively with external providers ensuring continuity of care.
• Monitor client needs and adjust care plans accordingly to maintain high service standards.

Human Resources & Executive Support Coordinator - Clifford Beers Community Health Partners - Hamden, CT

(2025-01 - 2025-12)

• Overseeing the entire recruitment process, including job postings, onboarding new hires and maintaining the personnel file compliance tracker
• Coordinating training programs and resources for employees.
• Maintaining the performance evaluation tracker and sending reminders for completion.
• Ensuring new hire orientation and benefits orientation documents are prepared and support the CEO as requested.

Compliance and Health Information Management Specialist /Administrative Support - Clifford Beers Community Health Partners - Hamden, CT

(2022-01 - 2025-12)

• Supported compliance and benefits documentation by processing medical record requests, subpoenas, and routine file audits.
• Coordinated with Chief legal officer, compliance manager, and internal departments to ensure staff compliance with HIPAA and documentation procedures.
• Responded to internal and external inquiries, including insurance, legal, and vendor communications.
• Assisted in monitoring compliance requirements for program documentation and employee access levels.

Care Coordinator - Clifford Beers Community Health Partners - Hamden, CT

(2022-02 - 2022-06)

Provided a blend of services to families and direct coordination in serving as an advocate, service worker, and liaison on behalf of the client and his/her family utilizing a family driven, strengthened community based approach. As a member of an interdisciplinary team, assisted the family in developing solutions, assisted in resource navigation and benefit access for high needs families and partnered with local organizations and support systems to enhance client outcomes.

Administrative Assistant/ Assistant Manager - Clifford Beers Community Health Partners - Hamden, CT

(2019-01 - 2022-12)

Streamlined client scheduling, processing expense reports, calendar management and booking travel, billing processes, maintaining accuracy within EHR systems and coordinated communications among program staff, administration, and clients to enhance service delivery. Supported senior manager, open access initiatives, intake processes, and daily administrative operations.

Senior Administrative Assistant/ Office Manager - Dr. Joanne Foodim, MD- LLC - New Haven, CT

(2017-01 - 2019-12)

Provided excellent customer service to all patients by knowledgeably answering questions via phone and/or face to face and creating a welcoming environment. Managed executive schedules, high volume of appointment coordination, and patient communications. Printed, compiled, and sent medical records to appropriate parties and communicated effectively with medical records requesters, including clients, client reps, external providers and attorneys.

Faxed, copied, and scanned all necessary paperwork to the system and/or physician for review.

Senior Administrative Assistant Intern - Clifford Beers Community Care Center - Hamden, CT

(2018-01 - 2019-12)

Coordinated high volume appointments and organized patient file documentation. Delivered consistent support in compliance and benefits of documentation processes.

Assistant Customer Service Manager - Propark America- Yale New Haven Hospital - New Haven, CT

(2014-01 - 2018-12)

Supervised a team to ensure smooth daily operations and adherence to company policies. Handled financial reporting, employee training, and service operations for the hospital campus.

Administrative Assistant Volunteer - Yale New Haven Hospital - New Haven, CT

(2015-01 - 2016-12)

Supported and assisted patients, visitors, physicians, and nurses in a busy environment which included answering a multiline telephone along with looking up appointments and locations in the computer via Epic medical system. Assisted with counting and stocking passes at each admitting information desk. Faxed and scanned documents in the EPIC computer system.

Bachelor of Science - Healthcare Administration - Charter Oak State College