Zak Glennon

Operations professional with 10 years of experience running the daily engine of fast-paced, people-centered workplaces — including front-of-house management and acting general management of a high-volume College Park restaurant through the COVID-19 closure and reopening. Deep experience in vendor management, facilities upkeep and cleanliness standards, supply inventory and ordering, invoice and budget handling, onboarding and training program design, and event execution. Known for building welcoming, well-organized environments where teams and guests thrive.

Server at O-Ku (2025-10 – Present)

Deliver high-end service at a Union Market destination restaurant; recognized by name in diner reviews and publicly praised by the general manager.

• Self-directed creation of staff education and reference materials, including training guides and branded print collateral.

Server at Zeppelin (2022-05 – 2023-04)

Managed the restaurant's sake selection, ordering, and inventory while training staff — owning a product category end to end within a larger operation.

Restaurant Manager at The Coupe (2021-12 – 2022-04)

Managed the reopening of a shuttered section of the business after a two-year closure: wrote training guidelines, managed inventory and supplies, and created new operating materials from scratch.

• Filled whatever role the day required — a hands-on, juggle-multiple-priorities operating style.

Front-of-House Manager and Acting General Manager at The Board and Brew (2019-01 – 2021-12)

Directed day-to-day operations of a high-volume restaurant: inventory, ordering, vendor coordination, scheduling, hiring, staff development, facility cleanliness, meeting coordination, and community outreach.

• Managed operations through the COVID-19 closure and reopening — reconfiguring the space, workflows, and supply chains under rapidly shifting requirements.
• Monitored labor and sales data to manage budgets responsibly and make cost-effective decisions.
• Maintained vendor and supplier relationships and coordinated maintenance and service needs to keep the facility fully functional.

Lead Server and Head of Training at The Board and Brew (2016-01 – 2019-12)

• Created, edited, and maintained the onboarding and training program addressing the operation's unique service challenges — the system every new hire moved through.
• Organized team goals, contests, and enrichment seminars to build culture and morale.

Server at Scotty's Pub and Comedy Cove (2014-10 – 2015-05)

Bachelor of Arts in Philosophy – University of Maryland, College Park (2011-09 – 2014-01)