Zakiya Willis

Dynamic Case Manager with over 5 years of experience in client assessment, care planning, and advocacy across healthcare, housing, and behavioral health settings. Skilled at managing diverse caseloads, developing individualized care plans, and collaborating with agencies to resolve complex client issues. Proficient in medical office systems and electronic records, with a bachelor's degree in healthcare management and multiple relevant certifications.

Recognized for strong interpersonal skills, attention to detail, and a commitment to empowering clients and improving outcomes.

Rapid rehousing Program (RRH) - Volunteer of America - Chicago, Illinois

(2025-12)

• Intense Case Management, conduct intake, assessment and development services plans to address housing barriers.
• Housing Stabilization, assist client finding and retaining permanent housing, include navigating leases and managing rent.
• Client support Services, connect to resources for income, employment, education, and health-wellness goals.
• Case coordination, collaborate with VOA colleagues, outside agencies and landlords to ensure service delivery.
• Documentation & Reporting, maintain accurate, timely documentation of client interaction and program outcome.

Seniors Care Coordinator - Premier Home Healthcare Services, Inc - Chicago, Illinois

(2025-10 - 2025-12)

• Conduct comprehensive determination of need/eligibility assessment and complete all required documentation accurately and timely.
• Develop individualized care plans based on assessment outcomes; ensure timely authorization and implementation of CCP services.
• Enter all client data into state systems promptly and coordinate with support staff for service authorizations.
• Maintain accurate complete case records including follow-up notes, reassessments, and service terminations.

Seniors Care Coordinator - Solutions for Care - North Riverside, Illinois

(2025-07 - 2025-09)

A thorough understanding of healthcare regulations, senior care best practices, and available community resources are necessary. Strong organizational, communication, and critical thinking skills are crucial. The ability to work collaboratively with cross-functional teams and lead care initiatives.

• Conduct assessments and provide guidance on available services, acting as a primary point of contact for seniors and their families.
• Work closely with cross-functional teams, including social workers and healthcare providers, to ensure a comprehensive approach to care.
• Consult with healthcare professionals, caregivers, and families to provide comprehensive care solutions and address the physical, emotional, and social needs of seniors.

Senior Care Coordinator - Community Care System, Inc. - Chicago, Illinois

(2018-08 - 2022-05)

• Conducted assessments and reassessments for a caseload of sixty older adults every six months.
• Developed tailored care plans that aligned with identified client needs.
• Ensured service eligibility for all clients prior to delivery of services.
• Performed field visits as needed to home, hospitals, and nursing homes.
• Supported clients in managing behavioral health challenges, chronic illnesses, and medication regimens.
• Screened for income support related to benefits and entitlements available to older adults.

Bachelor of Applied Science Degree - Healthcare Management - Westwood College

Diploma - Medical Billing/Coding - Banner Institute

Certificate - CNA - Oliver Harvey College

Certificate - Medical Billing & Office Assistant - Career Academy

Certificate - Electronic Medical Records - Dialysis Tech Training Center

Certificate - CITI PROGRAM - TCS Education System

Training - Department of Children and Family Service Training - Chicago, IL

Certification - IDOA certification training - Springfield, IL