Owner - Elevate Basketball, LLC
(2022)
- Founded a comprehensive youth basketball organization managing end-to-end client communications, family onboarding and retention programs.
- Direct the program’s budget, set service fee structures, manage vendor contracts and secure corporate sponsorships through strategic outreach.
- Oversee multi-team operations, managing reservations, dispute resolutions and scheduling for hundreds of active clients.
Internet Sales Manager - Grey-Daniels Toyota
(2013-06 - 2018-09)
- Formulated and executed target digital marketing campaigns and online sales strategies.
- Managed high-volume transactions.
- Demonstrated string financial and negotiation skills.
- Delivered high-caliber customer service by resolving escalations and addressing public inquiries with diplomacy and a high level of professionalism.
- Built rapport with diverse prospective buyers, performing needs assessments to match customers with optimal vehicle and financing solutions.
Internet Sales Manager/Customer Advocate - Mac Haik Automotive Group
(2018-09 - 2019-10)
- Managed high-volume inbound internet leads, maintain rapid response times to optimize sales pipeline conversions and client engagement.
- Acted as a primary customer advocate, delivering clear product demonstrations, guiding clients through vehicle options and ensuring an exceptional buying experience.
- Conducted price negotiations, finalized financial terms and coordinated delivery logistics while maintaining high customer satisfaction ratings.
- Utilized CRM software to track customer interactions, manage follow-up cadences and retain long-term client relationships.
Basketball Coach/P.E. Teacher - Founders Classical Academy of Frisco
(2021-01 - 2026-05)
- Athletic Program Coordination-including game day logistics, managing equipment inventories and ensuring compliance with school and state athletic regulations.
- Spearheaded the build-out ad coordination of athletic programs, managing vendor relations, equipment purchasing and regulatory compliance.
- Served as the point of contact for student, parent and administrative communications, resolving scheduling conflicts and client inquiries.
Nursing Technician - University Behavioral Health of Denton
(2020-04 - 2021-03)
- Applied Crisis Prevention Intervention (CPI) techniques to defuse high stress situations, advocate for patient needs and maintain safety standards.
- Communicated empathy and maintained continuous 1:1 care monitoring for high-priority cases, supporting clear multidepartment updates.
