Crew Trainer at Widdicombee Ent. Inc (2022-12 – Present)
- Assigned tasks and responsibilities to crew members based on abilities and experience.
- Monitored employee progress and provided constructive criticism.
- Provided coaching and mentorship to foster a positive work environment among staff members.
- Explained training information in easily understandable terms for individuals from all backgrounds and levels.
- Monitored job performance of assigned crew members, offering constructive criticism when necessary.
- Assisted in resolving conflicts between team members and providing guidance on how to work together effectively.
- Ensured compliance with all safety regulations, company policies and procedures in the workplace.
- Served as partner and team member to achieve compliance objectives.
- Developed and implemented effective training strategies for new crew members to ensure successful onboarding.
- Identified training needs and recommended additional training programs for crew members.
- Acted as content expert on training curriculum to achieve high-quality and effective training for crew.
- Conducted regular performance reviews of existing crew members to identify areas of improvement and provide feedback accordingly.
- Implemented best practices in communication techniques within the organization.
- Analyzed course materials and trainee information, preparing for training delivery.
- Led team-building activities to foster a positive work culture.
- Identified potential issues that could impact operational efficiency or customer service levels before they occur.
- Facilitated team building activities designed to increase motivation and productivity among staff members.
- Interacted directly with customers during special events or promotional activities as part of the onboarding process.
- Provided support services such as one-on-one tutoring or technical assistance if required by any trainee during the course duration.
- Advised management on ways to improve processes related to training delivery systems.
- Administered evaluation and testing techniques to assess trainee performance.
- Collaborated with department heads to develop comprehensive onboarding programs for new hires.
- Utilized various methods including classroom instruction, eLearning modules and simulations to enhance knowledge transfer.
- Implemented assessment tools to evaluate crew member competencies.
- Organized learning activities such as group discussions, role playing exercises, workshops.
- Monitored and evaluated training activities and program effectiveness.
- Evaluated course instructors and provided individualized referrals for continued skills development.
- Coordinated team exercises and group discussions to increase training engagement.
- Assigned instructors to conduct training.
- Contributed to employee development plans in support of job-specific skills development.
- Evaluated instructor text selections and training materials to verify alignment with approved curriculum.
Closer at Widdicombee Ent. Inc (2022-12 – Present)
- Maintained a clean, organized workspace to comply with food safety standards.
- Provided accurate order taking services in a fast-paced environment utilizing point-of-sale systems.
- Adhered to all safety regulations when preparing food items or operating kitchen equipment.
- Analyzed customer feedback data to identify areas of improvement for the restaurant's operations.
- Monitored dining area for any issues related to cleanliness or guest comfort levels.
- Successfully managed the inventory of restaurant equipment and supplies to maximize efficiency levels.
- Proficient in cash handling procedures including credit card transactions, change making, and documenting sales records accurately.
- Regularly updated menus with seasonal specials as well as new products offered by suppliers.
- Resolved conflicts between staff members diplomatically in order to maintain a positive work environment.
- Ensured that all food items were properly prepared according to recipes and presentation standards.
- Exhibited excellent customer service skills by assisting guests with menu selections and answering questions regarding food preparation.
- Performed daily restaurant opening and closing duties such as cleaning, restocking supplies, setting up tables.
- Effectively communicated with customers to ensure satisfaction and resolve complaints.
- Adapted quickly to changing customer needs while remaining calm under pressure during peak hours.
- Developed an efficient system for tracking incoming orders and ensuring timely delivery of items.
- Assisted other team members in completing tasks as needed in order to maintain workflow continuity.
- Demonstrated strong organizational and multitasking skills while managing multiple orders simultaneously.
- Trained new employees on proper sanitation practices, customer service techniques, and menu item descriptions.
- Stocked and restocked needed supplies from kitchen and front counter to streamline restaurant operations.
- Delivered food and beverages to customers and offered drink refills.
- Resolved customer complaints and issues by liaising between kitchen staff and patrons.
- Wiped down and sanitized seats, tables and common surfaces, complying with health regulations.
- Cleared plates and dishes from tables without intruding on customer comfort and conversation.
- Took orders from patrons and offered substitutions or removal of ingredients from dishes upon request.
- Used thorough knowledge of menu, restaurant options and ingredients to answer customer questions.
- Inspected and cleaned food preparation areas, equipment, and work surfaces and service areas to follow safe and sanitary food-handling practices.
- Maintained freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
- Ensured food was stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
- Supervised work of kitchen staff.
Mobile Tire Mechanic at Mobile Tire Pro (2020-02 – 2022-07)
- Successfully removed and replaced tires from vehicles, utilizing hand tools such as tire irons, jacks, and torque wrenches.
- Utilized diagnostic equipment to inspect tires for proper inflation levels and tread wear patterns.
- Carefully inspected each tire after installation for any signs of damage or defects prior to releasing it back into service.
- Assisted other technicians in performing more complex tasks such as replacing brake pads or rotors.
- Researched product information online when needed to answer customer questions about specific tire models or features.
- Performed preventative maintenance on tires including repairing punctures, balancing wheels, and aligning wheels for optimal performance.
- Advised customers on the best type of tire for their vehicle based on driving habits and budget constraints.
- Reconfigured tires with new rims to meet customer specifications.
- Ensured that the work area was kept clean at all times during the repair process.
- Provided excellent customer service through courteous communication with customers regarding their needs and concerns.
- Demonstrated advanced troubleshooting capabilities to diagnose tire-related issues in a timely manner.
- Strictly followed safety protocols while operating power tools and other machinery.
- Provided technical support over the phone when necessary for customers who needed assistance with their tires.
- Balanced wheels, checked for correct fit, and rotated tires to maximize tire safety.
- Performed various tire repairs with plugs and plug and patch combos.
- Recognized defective tires and wheels to inform customers of repair or replacement options.
- Followed company procedures and standards to foster positive customer experience.
- Maintained a clean and organized work area while adhering to OSHA standards.
- Lubed and maintained air impact wrench and jack.
- Worked on-call, after-hours, and on weekends based on customer needs.
- Inspected vehicles for wear and damage to tires and other components.
- Advised customers on proper tire maintenance and repair services.
- Followed safety rules by wearing proper PPE and demonstrating safety conscious mindset.
- Coordinated job status and completion with service manager.
- Disposed of used tires in accordance with regulations.
