Zannat Rumpa

Student-focused higher education professional with 6+ years of experience in admissions, recruitment, enrollment, client engagement, and educational assessment. Experienced in interviewing applicants, clarifying program and admissions requirements, coordinating documentation, maintaining CRM/SIS records, and supporting diverse student populations. Brings a strong blend of relationship management, consultative communication, sales discipline, and remote-work experience—well suited for Admissions Advisor, Enrollment Advisor, Student Success, and Higher Education roles.

Admissions Representative / Recruiter - ECPI University - Manassas, VA

(2023-06 - 2026-07)

• Owned day-to-day admissions activity for 50+ students per semester, coordinating inquiries, interviews, applications, documentation, follow-up, and enrollment.
• Conducted individualized admissions interviews to understand academic history, career goals, skills, and program fit.
• Translated admissions requirements, deadlines, transcripts, testing, essays, recommendations, financial-aid considerations, and enrollment steps into clear next actions for applicants.
• Advised military and active-duty applicants on GI Bill benefits, eligibility questions, and required documentation.
• Guided international applicants through admissions documentation, including transcripts, SEVIS records, I-20 requirements, testing, essays, and recommendations.
• Kept applicant records, communication history, status updates, and follow-up activities accurate across Salesforce, CampusNexus SIS, TES, and HubSpot.
• Partnered with counselors, faculty, and staff to resolve applicant questions and move students toward appropriate educational pathways, including technology, IT, and engineering programs.

Remote Evaluator - Measurement Incorporated - Durham, NC

(2021-02 - 2023-06)

• Evaluated and scored student assessment responses against established rubrics and quality standards with a high degree of accuracy and consistency.
• Delivered constructive written feedback and completed ongoing calibration and training in a fully remote environment.

Sales & Marketing Representative / Team Lead - Amway Corporation - Ada, MI

(2018-03 - 2023-04)

• Managed the customer journey from lead generation and prospecting through post-sale support, exceeding quarterly sales targets by 28%.
• Used consultative conversations and consistent follow-up to understand customer needs, recommend solutions, and build relationships that contributed to 90% retention.
• Resolved concerns and negotiated solutions while maintaining a 95% customer satisfaction score.
• Created digital content and promotional campaigns that increased website traffic and sales by 20%; contributed to sales strategy and team performance development.

Bachelor's Degree - Business Administration - Strayer University – Virginia (2013 - 2017)