Banking Operations Specialist - Comerica Bank - Dallas, TX
(2024-12 - 2026-05)
- Processed 20+ daily money transactions and check deposits with high accuracy, ensuring full compliance with Reg CC requirements and internal transaction processing standards
- Managed 10+ daily account onboarding cases across consumer and business accounts including CIP/KYC verification, loan documentation, HELOC processing, wire transfers, and ACH transactions
- Reviewed and validated loan and HELOC documentation (processed via Launch Pad system) for accuracy and completeness, resolving discrepancies and ensuring all files met compliance standards before processing completion
- Processed a minimum of 4 HELOC files monthly with 100% documentation accuracy, ensuring full compliance with underwriting and regulatory standards
- Conducted quarterly and monthly audits on bank documents and safe deposit boxes, comparing client information against system records to verify data integrity and regulatory accuracy
- Performed TCR and vault audits and audited colleagues' cash drawers in accordance with internal control and branch compliance requirements
- Processed CDD/KYC for account openings, providing customers with all required account documentation, terms and conditions, and disclosures per regulatory standards
- Submitted Reg CC holds and SAR forms when necessary; maintained audit-ready records supporting internal reviews and regulatory examinations
- Utilized Launch Pad for HELOC processing, IBS Insight for loan services, and Tableau for operational reporting; collaborated with compliance and back-office teams on daily workflow execution
Banking Operations Associate - Bank of America - McKinney, TX
(2022-08 - 2024-06)
- Processed 20+ daily money transactions and 10+ account onboarding cases including wire transfers, auto loans, account management, and client referrals across consumer and business accounts with consistent accuracy and SLA adherence
- Performed CDD/KYC verification for account openings, ensuring all account documentation, terms and conditions, and disclosures were provided in full compliance with regulatory requirements
- Conducted periodic audits on bank documents and cash drawers; submitted Reg CC holds and SAR forms per BSA/AML and compliance policies
- Reviewed and validated account documentation, resolving discrepancies prior to processing completion
- Assisted with ACH origination entries and wire transfer requests, supporting accurate back-office payment processing
- Maintained zero documentation findings on personally managed audit samples; escalated compliance exceptions to supervisors and compliance teams
Operations Manager - Michael Hill / TJX Companies - Toronto, Canada
(2016-08 - 2021-09)
- Managed daily operational workflows, internal controls, and audit documentation across multi-location retail operations
- Trained staff on operational procedures, documentation standards, and escalation protocols
Project Control Manager - Pol & Tunnel Asia - Iran
(2003 - 2012)
MBA Lecturer - Fadak Organization - Iran
(2012 - 2014)
Teaching Assistant - Bay Thorn Public School - Canada
(2014 - 2016)
