Zaria Gilber

People-centered and motivated professional with strong customer service, communication, and problem-solving skills. Known for building positive relationships, handling client needs efficiently, and maintaining a polished and professional image. Passionate about helping individuals find homes and eager to grow within the property management industry.

Administrative & Communications Assistant - Florida Breast Cancer Foundation - Coral Springs, FL

(2024-01)

• Manage incoming calls, respond to emails, and communicate with supporters on social media platforms.
• Assist with scheduling, data entry, and donor inquiries to ensure smooth daily operations.
• Recognized for professionalism and efficiency during performance evaluations and awarded a pay raise for excellent work.

Customer Service Representative - Dillard's - Plantation, FL

(2022-12 - 2023-12)

• Answered and directed high-volume phone calls to various departments while maintaining a friendly and professional demeanor.
• Resolved customer concerns and processed payments, returns, and special orders.
• Supported multiple departments during peak seasons and earned "Employee of the Month" for exceptional customer service and teamwork.

Shift Lead - Crumbl Cookies - Davie, FL

(2021-09 - 2023-02)

• Supervised team operations, managed schedules, and ensured high-quality customer experiences.
• Handled catering orders, inventory, and cash register transactions.
• Trained new employees on company standards and maintained a clean, organized workspace.

Bachelor's - Finance - Florida International University (FIU)

Associate of Arts - Finance & Business Specialist Certificate - Broward College