Zariyab Qamar
Customer Service Representative
About
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem solving and maintaining positive relationship with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Experience
Customer Service Representative - PrimeFlight Aviation Services - Albany Airport, NY
(2018)
- Provide excellent customer support for airline passengers at Albany Airport.
- Assist with boarding procedures, ticketing, and passenger inquiries.
- Ensure compliance with airport and airline policies.
Ramp Agent - JetBlue Airways - Albany, NY
(2020-03 - 2022-08)
- Handled baggage, cargo, and mail operations.
- Coordinated with flight crews to ensure on-time departures.
- Conducted safety inspections and supported ground operations.
Customer Service Representative - United Airlines - Albany, NY
(2019-09 - 2020-01)
- Managed passenger check-in and boarding processes.
- Resolved travel issues and provided flight information and assistance.
- Ensured customer satisfaction in a fast-paced environment.
Customer Service Associate - Local Restaurant - Hudson, NY
(2016 - 2018)
- Delivered attentive service to guests in a busy dining environment.
- Handled customer orders, complaints, and maintained cleanliness.
- Supported team with front-of-house duties.
Education
High School Diploma - Pre-Engineering - Edwardes College, Peshawar, Pakistan (2012)
