Zeebeedolls

Customer service professional with 15+ years of front-line retail and restaurant experience, specializing in multi-line phone support, order intake, and cash handling. Trusted with manager-authorized transactions including voids, returns, and register change-outs. Works independently with minimal supervision, manages high customer volume, and resolves issues on first contact — maintaining two concurrent positions since 2022 without lapse in reliability.

Seeking a remote customer service or call center role where strong communication, self-direction, and problem-solving skills drive customer satisfaction.

Hostess - George's of Warrenton Restaurant

(2022-03)

• Serve as first point of contact for all guests, setting the tone through prompt, courteous service.
• Manage multi-line phone system during peak volume, capturing takeout and dine-in orders with accuracy and relaying details directly to kitchen staff.
• Process manager-authorized transactions including voids, returns, and cash change-outs for staff — authority extended based on demonstrated accuracy and trust.
• Assemble, verify, and package takeout orders to confirm accuracy before pickup, reducing order errors and callbacks.
• Coordinate across servers, kitchen, and management to keep operations smooth, resolving guest concerns in real time and escalating only when required.

Stocker / Cashier - Dollar General

(2014-08)

• Operate POS system to process transactions accurately, maintaining register accountability across every shift.
• Deliver attentive service in a high-traffic retail environment, assisting customers with product location and availability.
• Stock, rotate, and organize merchandise to maintain full, presentable displays, accurate inventory, and clean, safe sales floor conditions.
• Provide reliable shift coverage during busy periods, holidays, and staffing gaps, supporting continuity of store operations.

Stocker / Cashier - Family Dollar

(2010-09 - 2014-07)

• Processed customer purchases, returns, and payments on the register with consistent accuracy and register accountability.
• Stocked and organized merchandise to maintain inventory availability and presentation standards while assisting customers with product questions and locations.

High School Diploma - Warren County High School (1997)