Zehira Munoz

Detail-oriented and reliable Housekeeping Supervisor with a proven track record of maintaining high cleanliness and sanitation standards in the hospitality industry. Skilled in leading, training, and motivating room attendants to ensure efficient workflows and maximum guest satisfaction. Exceptional time management, room inspection, and inventory control capabilities, dedicated to upholding the prestigious reputation of the property.

Willing to relocate to: Parma, OH. Authorized to work in the US for any employer.

Housekeeping Supervisor/Inspector - Wyndham Independence - Independence, OH

(2026-01)

• Inspecting Cleaning Quality: Regularly inspect guest rooms, public areas, and back-of-house areas to ensure compliance with company cleanliness standards.
• Staff Management & Scheduling: Create staff rosters, assign daily tasks, and cover absences to ensure smooth operations.
• Training & Coaching: Train, mentor, and motivate new and existing staff on cleaning techniques, safety procedures, and equipment use.
• Supply & Inventory Management: Maintain inventory of cleaning supplies, linens, and equipment, including restocking and ordering new supplies.
• Guest Service & Complaints: Promptly address guest requests and complaints, providing professional customer service.
• Maintenance Reporting: Identify and report maintenance damages or needed repairs in rooms to the engineering department.
• Safety Compliance: Ensure all team members adhere to health, sanitation, and safety regulations

Guest Environment Expert - The Ritz-Carlton - Cleveland, OH

(2019-12 - 2025-12)

• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
• Performed daily turndown service, including preparing beds, replacing linens, and ensuring a welcoming atmosphere for guests
• Replenished guest rooms with fresh towels, toiletries, and stationery according to hotel standards
• Maintained cleanliness and appearance of guest rooms and public areas by dusting, vacuuming, and sanitizing surfaces
• Responded promptly to guest requests for items like irons, extra pillows, or specific amenities, ensuring satisfaction
• Stocked and organized supply carts and storage areas with linens, cleaning supplies, and guest amenities
• Removed room service trays, trash, and debris from guest rooms and common areas
• Reported maintenance issues and deficiencies (e.g., broken light bulbs, plumbing problems) to housekeeping or maintenance supervisors
• Polished fixtures, mirrors, and other surfaces to a high shine
• Assisted morning housekeeping staff as needed with deep cleaning tasks or preparing unoccupied rooms

Laundry Attendant/Housekeeper - Mariott cleveland key tower - Cleveland, OH

(2017-01 - 2018-11)

• Washing and drying: Receiving, sorting, and laundering soiled linens, towels, and guest clothing.
• Folding and pressing: Properly folding and pressing clean items to prepare them for storage or return to circulation.
• Stain removal: Identifying and treating stained items, and setting aside those that cannot be reclaimed for extra treatment or disposal.
• Inspecting: Checking all processed items for any damage, stains, or tears before they are sent back to use

Housekeeping Aide/ Public Spaces - Marriott Courtyard Hotel - Independence, OH

(2014-02 - 2016-08)

• Maintained cleanliness and organization of public areas, including lobbies, hallways, restrooms, and elevators
• Performed regular inspections to ensure all public areas met company standards for cleanliness and appearance
• Responded promptly to guest requests for housekeeping services or assistance with luggage
• Assisted in the setup and breakdown of meeting rooms and event spaces as needed
• Stocked supplies in public area storage closets, ensuring an adequate inventory at all times
• Collaborated with other departments to coordinate special cleaning projects or deep cleaning initiatives
• Safely operated cleaning equipment such as vacuums, carpet cleaners, and floor polishers
• Dusted furniture, fixtures, and surfaces in public areas using appropriate cleaning products
• Maintained a friendly and professional demeanor while interacting with guests in public areas
• Notified management of any maintenance issues or safety hazards observed during shift
• Picked up debris from outdoor walkways leading into the property's entrance
• Frequently interacted with guests by providing directions, answering questions, and offering recommendations
• Assisted in training new public area attendants on cleaning procedures and customer service protocols
• Maintained confidentiality when handling sensitive guest information or lost-and-found items
• Maintained a clean and organized storage room for cleaning supplies and equipment

Public Space Attendant - Holiday inn Express - Cleveland, OH

(2002-05 - 2006-09)

Sanitation & Upkeep: Cleaned and sanitized lobbies, elevators, hallways, and public restrooms by vacuuming, mopping, dusting, and wiping surfaces following safety guidelines.

Supply Management: Monitored and restocked restrooms and common areas with paper goods, soap, and essential supplies throughout the shift.

Waste Disposal: Emptied trash receptacles, managed recycling collection, and transported waste to compactors.

Guest Relations: Greeted visitors, answered questions, and provided helpful directions with a polite and professional attitude.

Maintenance Reporting: Identified broken fixtures or facility damage and promptly reported maintenance requests to ensure a safe environment.

High school diploma - Isabel Flores (1997-08 - 1999-05)