Housekeeping Supervisor/Inspector - Wyndham Independence - Independence, OH
(2026-01)
- Inspecting Cleaning Quality: Regularly inspect guest rooms, public areas, and back-of-house areas to ensure compliance with company cleanliness standards.
- Staff Management & Scheduling: Create staff rosters, assign daily tasks, and cover absences to ensure smooth operations.
- Training & Coaching: Train, mentor, and motivate new and existing staff on cleaning techniques, safety procedures, and equipment use.
- Supply & Inventory Management: Maintain inventory of cleaning supplies, linens, and equipment, including restocking and ordering new supplies.
- Guest Service & Complaints: Promptly address guest requests and complaints, providing professional customer service.
- Maintenance Reporting: Identify and report maintenance damages or needed repairs in rooms to the engineering department.
- Safety Compliance: Ensure all team members adhere to health, sanitation, and safety regulations
Guest Environment Expert - The Ritz-Carlton - Cleveland, OH
(2019-12 - 2025-12)
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Performed daily turndown service, including preparing beds, replacing linens, and ensuring a welcoming atmosphere for guests
- Replenished guest rooms with fresh towels, toiletries, and stationery according to hotel standards
- Maintained cleanliness and appearance of guest rooms and public areas by dusting, vacuuming, and sanitizing surfaces
- Responded promptly to guest requests for items like irons, extra pillows, or specific amenities, ensuring satisfaction
- Stocked and organized supply carts and storage areas with linens, cleaning supplies, and guest amenities
- Removed room service trays, trash, and debris from guest rooms and common areas
- Reported maintenance issues and deficiencies (e.g., broken light bulbs, plumbing problems) to housekeeping or maintenance supervisors
- Polished fixtures, mirrors, and other surfaces to a high shine
- Assisted morning housekeeping staff as needed with deep cleaning tasks or preparing unoccupied rooms
Laundry Attendant/Housekeeper - Mariott cleveland key tower - Cleveland, OH
(2017-01 - 2018-11)
- Washing and drying: Receiving, sorting, and laundering soiled linens, towels, and guest clothing.
- Folding and pressing: Properly folding and pressing clean items to prepare them for storage or return to circulation.
- Stain removal: Identifying and treating stained items, and setting aside those that cannot be reclaimed for extra treatment or disposal.
- Inspecting: Checking all processed items for any damage, stains, or tears before they are sent back to use
Housekeeping Aide/ Public Spaces - Marriott Courtyard Hotel - Independence, OH
(2014-02 - 2016-08)
- Maintained cleanliness and organization of public areas, including lobbies, hallways, restrooms, and elevators
- Performed regular inspections to ensure all public areas met company standards for cleanliness and appearance
- Responded promptly to guest requests for housekeeping services or assistance with luggage
- Assisted in the setup and breakdown of meeting rooms and event spaces as needed
- Stocked supplies in public area storage closets, ensuring an adequate inventory at all times
- Collaborated with other departments to coordinate special cleaning projects or deep cleaning initiatives
- Safely operated cleaning equipment such as vacuums, carpet cleaners, and floor polishers
- Dusted furniture, fixtures, and surfaces in public areas using appropriate cleaning products
- Maintained a friendly and professional demeanor while interacting with guests in public areas
- Notified management of any maintenance issues or safety hazards observed during shift
- Picked up debris from outdoor walkways leading into the property's entrance
- Frequently interacted with guests by providing directions, answering questions, and offering recommendations
- Assisted in training new public area attendants on cleaning procedures and customer service protocols
- Maintained confidentiality when handling sensitive guest information or lost-and-found items
- Maintained a clean and organized storage room for cleaning supplies and equipment
Public Space Attendant - Holiday inn Express - Cleveland, OH
(2002-05 - 2006-09)
Sanitation & Upkeep: Cleaned and sanitized lobbies, elevators, hallways, and public restrooms by vacuuming, mopping, dusting, and wiping surfaces following safety guidelines.
Supply Management: Monitored and restocked restrooms and common areas with paper goods, soap, and essential supplies throughout the shift.
Waste Disposal: Emptied trash receptacles, managed recycling collection, and transported waste to compactors.
Guest Relations: Greeted visitors, answered questions, and provided helpful directions with a polite and professional attitude.
Maintenance Reporting: Identified broken fixtures or facility damage and promptly reported maintenance requests to ensure a safe environment.
