Zelvian Davis

Patient Care Coordinator.

Patient Care Coordinator/ Biller at Clear Lakes Dental (2025-08 – Present)

Patient Care Coordinator.

• Coordinated patient appointments and managed daily scheduling to ensure efficient clinic operations.
• Scheduled interpreter services for patients requiring language assistance before upcoming appointments.
• Verified and updated patient insurance eligibility 3 days before scheduled appointments to ensure accurate coverage and minimize delays.
• Submitted and tracked insurance pre-authorizations for dental procedures, following up with insurance companies on authorization status.
• Processed prescription refill requests and communicated prescriptions to pharmacies, including Walgreens, CVS, and other local pharmacies.
• Sent appointment reminder texts and made confirmation calls 2 days before scheduled appointments to reduce no-shows.
• Maintained accurate patient records, including insurance information, contact details, and appointment updates.
• Collaborated with dentists, hygienists, pharmacies, insurance providers, and patients to coordinate timely, high-quality care.
• Delivered professional customer service by answering patient questions, resolving scheduling and insurance concerns

Receptionist at Metro Dental Care (2023-04 – 2024-09)

• Greeted and welcomed 50–100+ patients daily, creating a professional and friendly first impression while ensuring an efficient check-in process.
• Scheduled, confirmed, rescheduled, and canceled patient appointments using dental practice management software while maximizing provider schedules.
• Answered a high volume of incoming phone calls, responding to patient questions, directing calls appropriately, and providing appointment information.
• Verified dental insurance eligibility and patient benefits before appointments to ensure accurate coverage information.
• Collected patient co-pays, balances, and payments while maintaining accurate financial records and processing transactions.
• Updated and maintained confidential patient records in compliance with HIPAA privacy regulations.
• Coordinated communication between patients, dentists, hygienists, and specialists to ensure smooth daily office operations.
• Managed patient check-in and check-out procedures while maintaining an organized and efficient front desk.
• Assisted patients with completing new patient paperwork and explaining office policies and procedures.
• Handled insurance information, referrals, and pre-authorizations when required.
• Responded professionally to patient concerns and resolved scheduling or billing issues with empathy and efficiency.
• Maintained an organized filing system for patient records, correspondence, and office documents.
• Processed appointment reminders through phone, text, or email to reduce no-shows and improve patient attendance.
• Assisted with daily office opening and closing procedures, including preparing schedules and balancing payments.
• Collaborated with the clinical team to accommodate emergency appointments and schedule changes.
• Ordered and maintained front office supplies to support daily operations.
• Ensured accuracy when entering patient demographic, insurance, and treatment information into electronic records.
• Managed multiple tasks simultaneously in a fast-paced healthcare environment while maintaining attention to detail.
• Maintained a clean, welcoming reception area to enhance the patient experience.

High school diploma – John F. Kennedy High School (2016-09 – 2022-06)