Call Centre Agent at Truworths (Head Office) (2014-03 – 2016-01)
- Making calls and answering calls
- Capture customers personal details
- Collections
- Taking payment
International Consultant at Glacier by Sanlam (2017-08 – 2019-01)
- Calling our clients
- Ms word and Excel
- Sending Emails
- Building relationships with clients
- Calculating investments of clients
- Using SAP, a program dealing with financial over view of our clients
- Teams, where we would have our meetings with our brokers
- Booking meetings
Call Centre Agent at WNS (2019-06 – 2022-08)
- Making calls and answering calls
- Making energy payment (Gas and Electricity)
- Taking escalations
- Taking customer complaints
- Using SAP to do reversals of estimated amounts of bill
- Sending emails of confirmation of payment
- Teams for meetings or any new updates
- Ms word
Call Centre Agent at Collinson Group (2022-08 – 2023-01)
- Responding to customer queries through Emails and phone call
- Enrolling customers
- Email handling
- Processing payments
- Renewal of membership
- Requesting replacement cards
IT Service Desk Consultant at iOCO (2023-03 – Present)
- Assigning IT related alerts to the relevant IT support group within SLA
- Preparing daily evidentiaries for submission within SLA
- Preparing & distributing IT related business communications to various Vodacom business areas
- Liaising with standby personnel after hours for alarms / issues that may arise
- Updating of standby roster on a weekly basis
- Completion & submission of shift handover
- Cleaning up of mailbox
- Remedy ticket handling for international markets
- Liaising with internal and external stakeholders for issues relating to the ITSM environment
