Infrastructure/Systems Administration S3/ Help Desk, Team Lead - CACI INTERNATIONAL - Springfield, VA
(2020-01)
Team Lead, concluding goals and addressing issues related to various products and services by maintaining seamless coordination with a diverse group of coworkers. Understand PAM, Provide the day-to-day system administration to include system and resource optimization, and user assistance.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, system, and review systems and application logs, verified completion of scheduled jobs such as backups.
- Promptly resolving conflicts and restoring project trajectory through responding to escalated issues and implementing successful resolutions.
- Maintain and troubleshoot Window 10 desktops and VDI clients.
- Developing and recommending standard operating procedure introduction and modification by using company-wide policies and procedures.
- Ascertaining appropriate function of hardware, software, or system functional specifications by resolving IT hardware and software infrastructure issues using systems analysis techniques and procedures.
- Dev-ops, build user account in Windows and Linux and Unix (LDAP and NSLDAP), Create user account, Delete, enable, disable, unlock, passwd reset, add and delete groups, change shells, cycle log process, uv dump servers, check, mount, Bash Scripting, Active Directory, Group Policy, Domain Controller, DHCP and SCCM
- Increasing efficiency by analyzing, troubleshooting, and resolving issues with IT infrastructure, including user systems, servers, and storage and network connectivity. Data Center-Physical reboot servers, Reboot/shutdown/power up web-host
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, system, and reviewing systems and application logs, and verifying completion of scheduled jobs such as backups.
- Work on Virtual Machines (VMs), Monitor firewalls, Reboot servers (recycle), Monitor Drives, and Mount file system. Monitor VMware vSphere
- Monitor State machines (Bounce Processes- stop-start), Kill processes, Monitor Xymon, SRM (Storage Resource Monitor), RHA (Raytheon High Availability), Check_mk, OBM (Operations Bridge Manager), Watch for Alarms, Monitor Santricity (Storage Arrays). Monitor Retina, DPS, DPS-SPA and FST.
- Improving productivity by providing system administration for assigned infrastructure as well as developing and maintaining security as it relates to users.
- Ensuring effective run of operations by maintaining configuration documentation for assigned infrastructure.
- Improving overall performance through facilitating support and training to lower-level employees, modifying working methods, and independently developing solutions to problems.
- Formulating network availability briefing, charts, and reports for the customer to deliver government leadership.
- Support new users account creation and day to day administrative tasks.
- HelpNow (Pull Metrix report) Enhancing efficiency through handling ticket queues by prioritizing requests as well as taking incidents to the next level after having used all internal resources, work, create, and reroute tickets
- Maintain servers, create monitoring reports and logs, and ensure the functionality of system links.
- Identifying high-priority tickets and communicating effectively through the means put in place.
- Assisting the support center in times of overflow as well as creating accounts and password reset.
- Increasing the quality of service and defining customer expectations by providing relevant insight to service managers on recurring incidents or inefficiencies within the service team.
- AWS Monitor servers (Rancher, Kibana, and Grafana) and work with users' workspaces (Reboot, Start, Stop, Delete), Upgrade and troubleshoot user account configuration, management, and provisioning
I.T. Specialist - RAYTHEON - Chantilly, VA
(2019-05 - 2020-01)
ServiceNow, Improved reliability and performance by maintaining Integrity and configuring network components along with implementing operating systems enhancements. Managed A&A Actives, and Technical Project Management, consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
- Delivered support to I.T, including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Delivered Tier 2 problem identification, diagnosis, and resolution of the problem.
- Configured new employee workstations consisting of hardware, software, and peripheral devices.
- Install, configure, and maintain user workstations.
- Improved employee engagement by supporting them with advanced troubleshooting on helpdesk tickets.
- Planned repair and replacement of PC components and systems.
- Restructured and reconfigured existing and new computers with current software and operating systems.
- Maintained inventory of IT supplies by checking and documenting levels regularly.
- Delivered end-user support on systems and software by responding to twenty individual tickets every week.
- Reduced errors by reviewing diagnostics and assessing the functionality and efficiency of systems.
- Improved efficacy through monitoring security certificates and company compliance with requirements.
Desktop Implementation- I.T. Specialist - SUPER SYSTEM INC. - Alexandria, VA
(2018-09 - 2019-05)
Remedy Ticket Service, Handpicked as CSS to manage clients with 500 plus employees.
- Coded as well as managed HTML email templates and landed pages for database marketing campaigns.
- Spearheaded the design, implementation, and configuration of the EMC Control Center environment for new installs and upgrades besides using the windows platform including managing the cluster services.
- Directed project teams and planning processes for emergency planning initiatives with an emphasis on improving STPEGS aging technology.
- Maintained robust client relationships while focusing on driving the payroll implementation process.
- Resolved payroll discrepancies by gathering and examining information
