Medical Scheduler/Receptionist - CareFirst Imaging - Apopka, FL
(2026-07)
- Schedule appointments for customers/patients/clients.
- Reschedule or cancel appointments.
- Confirm upcoming appointments by phone, text, or email.
- Manage calendars for multiple employees or providers.
- Make sure appointments don't overlap.
- Leave enough time between appointments when needed.
- Handle urgent or same-day scheduling requests.
- Maintain a waitlist and fill cancellations.
- Coordinate appointments between different departments or locations.
- Explain appointment times, policies, and what the customer needs to bring.
- Answer incoming phone calls.
- Transfer calls to the appropriate department/person.
- Greet visitors when they arrive.
- Check people in and/or out.
- Answer general questions.
- Direct visitors to the correct office or department.
- Receive and distribute mail/packages.
- Monitor the front desk.
- Maintain a clean and organized reception area.
- Handle basic administrative paperwork
Resolution Specialist 3 - Walmart - Orlando, FL
(2022-05 - 2026-06)
Resolves complex contact issues for stores, associates, and high-impact customers by researching issues and resolution options. determining appropriate resolution. providing information to customers and associates. utilizing program quality guidelines and program resources; authorizing customer compensation to achieve customer satisfaction with issue resolution.
Care Coordinator - Kforce - Orlando, FL
(2020-07 - 2022-04)
Answered inbound calls for Advent Health. Followed script for consumers asking about COVED 19, testing, results, locations. Contract ended
Customer Service Representative - Bed Bath & Beyond - Orlando, FL
(2019-10 - 2020-04)
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information to customers regarding Bed Bath & Beyond's charge card and loyalty program and helped to open and activate new accounts.
CSR - Customer Service Representative - Aetna Health Insurance - Orlando, FL
(2018-04 - 2019-09)
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Shift Supervisor - Costco Wholesale - Orlando, FL
(2017-12 - 2018-03)
- Worked with team members to improve performance and implement training updates.
- Developed and enhanced job assignments for Sales team, planned production schedules and strengthened organization of task flows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Helped store management meet standards of service and quality in daily operations.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
CSR - Customer Service Representative - CVS Health - Orlando, FL
(2015-07 - 2017-10)
Answered Inbound Calls.
Made Outbound
Calls. Provided telephone support to patients receiving life sustaining specialty drug therapy. Responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and re-verifying benefits in dual screens. I helped patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues using dual screens.
Crew Member - Burger King - Orlando, FL
(2013-11 - 2014-01)
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Used downtime to prepare ingredients and restock supplies for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Cleaned and sanitized work areas throughout hours of operation and at close of business.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
