Zharria Vincent

Human Development and Family Studies graduate with proven experience in customer engagement, project management, and community support. Skilled in client relations, sales strategy, program coordination, and operational excellence across corporate, nonprofit, and residential settings. Known for meticulous attention to detail, problem-solving ability, and strong communication skills. Dedicated to delivering measurable results, exceeding performance goals, and driving customer satisfaction.

Business Expert - T-Mobile - Irving, TX

(2024-11)

• Manage inbound sales calls from prospective and existing business customers, building long-term client relationships.
• Deliver customized solutions to drive retention and sales growth, exceeding monthly, quarterly, and annual sales goals.
• Partner with outside sales teams to schedule client consultations, enabling seamless closing of complex deals.
• Recognized for consistently achieving sales benchmarks and delivering high-quality customer experiences.

Part-Time Tasting Room Associate - Messina Hof Winery - Grapevine, TX

(2022-10 - 2024-10)

• Conducted tours, tastings, and private events to promote winery brand and enhance guest experience.
• Exceeded quarterly sales target by consistently achieving 10+ memberships.
• Educated guests on wine production, pairings, and appreciation, building customer loyalty.
• Managed POS operations including purchases, cash handling, and order processing with accuracy.
• Increased guest satisfaction through strong interpersonal communication and product expertise.

Project Manager - TWO USA - Dallas, TX

(2023-06 - 2023-12)

• Oversaw 100–200 installations, repairs, and service calls monthly across Dallas–Fort Worth, Austin, and San Antonio.
• Ensured 99% project success rate by aligning project plans with client requirements and vendor capabilities.
• Supervised technical teams to meet deadlines and ensure readiness of materials and resources.
• Provided daily client support to 10–15 homeowners, delivering product training and usage guidance.
• Implemented issue-resolution strategies and offered tailored solutions, ensuring long-term satisfaction.

Community Support Specialist - Greystar Property Management - Irving, TX

(2022-01 - 2023-01)

• Managed financial operations for six apartment communities with 1,500+ residents using Entrata software.
• Collected and posted rent/fees, processing 20–50 invoices weekly using Yardi software.
• De-escalated resident issues, resolving concerns effectively while maintaining compliance.
• Organized community events monthly to increase resident retention and strengthen engagement.
• Provided one-on-one assistance to 1,500+ residents, ensuring timely guidance on financial and housing matters.

Bachelor of Science - Human Development and Family Studies - University of North Texas (2019-12)